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Participant
June 29, 2023
Question

Vídeo em PDF não funciona

  • June 29, 2023
  • 1 reply
  • 616 views

estou tendo problema ao adicionar vídeo em um documento PDF

ele fica com a tela preta e reproduz somente áudio

já tentei todas as soluções que o suporte recomendou, mas queria saber se alguém mais já passou por isso e qual foi a solução.

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1 reply

AkanchhaS8194121
Legend
June 29, 2023

Hi @Luana245350126qt8 

 

Sorry to hear about the trouble caused.

Try a couple of troubleshooting steps to see if that helps:

1- Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable  "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

2- Navigate to Acrobat>Edit>Preferences>Multimedia & 3D content> enable playing of Multimedia and 3D content.

  • Preference> multimedia legacy check the player option

 

Preferences>Multimedia Trust

 

 

In addition to this, please try all the troubleshooting steps suggested in the help article here: https://community.adobe.com/t5/acrobat-discussions/embedded-video-in-a-pdf-file-won-t-play-in-adobe-reader/td-p/11913858 

 

Thanks,

Akanchha