Skip to main content
Z
Zach31888316crjg
Participant
December 13, 2023
Answered

When trying to edit text it becomes garbled and snaps to the left.

  • December 13, 2023
  • 1 reply
  • 1009 views

When trying to edit text in adobe acrobat standard 2020 i can not select the text. When i try to type in the text box or move the box the text snaps to the left and overlaps. This only happens on this one account. When i log into the computer under another account every works how its intended. I don't think the text is changing fonts. I can still read some of it. Its just all out of place and unselectable. I'll post a video of this tomorrow. 

    This topic has been closed for replies.
    Correct answer Zach31888316crjg

    Thank you for the assistance. I was able to reset the preferances on the adobe. 

     

    The user was saving PDF's to their computer by using the print to PDF function. This was causing the PDF's to become super messy when trying to do a simple edit. 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 14, 2023

    Hi there

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 20.05.30539 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC https://support.apple.com/en-in/102367 and try using the application there and check.

     

    Regards

    Amal

    Z
    Zach31888316crjgAuthorCorrect answer
    Participant
    December 15, 2023

    Thank you for the assistance. I was able to reset the preferances on the adobe. 

     

    The user was saving PDF's to their computer by using the print to PDF function. This was causing the PDF's to become super messy when trying to do a simple edit. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 21, 2023

    We are glad to hear that.

     

    Feel free to contact us for any assistance required in the future.

     

    ~Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices