Participating Frequently

Answered

White Blank Pop up dialogue boxes (Save As, Apply Redactions, any thing)

Forum|Forum|4 years ago
September 29, 2021
45 replies
46093 views

My adobe acrobat dc pro got updated to the latest version 21.007.20091 and I WISH I could undo it. Now I can't get anything done in Adobe because everytime I try to save as or apply redactions or do basically anything, I get a blank white pop up box and grey background screen. It only goes away when I press ESC. This is driving me mad. I'm logged in and do this all the time. Just since the update 9/14 it hasn't been working. Screen shot included.

Correct answer Sunil_Soni

Hi @kimm92138622

As per our offline discussion, looks like your issue is fixed by applying latest patch.

Please mark this thread answered/helpful to help others.

-Regards

Acrobat Team

Show previous replies

B

Balakrishnan22583327w5ky

Participant

Hi,

I am still facing this issue, I have all the updates 21.007.20099 is the version, but still facing the problem.

I have used killed all the tasks and restarted adobe but still facing the issue. Can you pls help?

-Bala.

C

carlom18339057

Participant

Exactly the same problem, but from today. My version is the 21.007.20099, and I tryed to find a new version, that seam to be the last one.

My collegue has this problem from some weeks, and we don't know how to solve.

I saw that some of us tryed to unistal and instal again but they have the same problem.

We can save only if we use the "save as other" (my version is in Italian may be in the traslation there is another word), and we use "PDF with reducted dimensions", but that should not be the way.

Thanks in advance for your help

J

jeremye94923230

Participant

Currently Experiencing the same issue. Fully patched, online location saving disabled.

Standard Adobe, patch something break something else.

D

default5y1fghr85o4s

Participant

I'd recommend finding an older version of DC Pro and going into the settings and disabling auto update. I was able to get it working by doing this. I had a version from july. My guess is the patch isn't complete hence why it hasnt been deployed and the need to reach out to support by PM. They will likely release it with a few more fixes and with Adobe luck different bugs.

N

Niklas22107918nrbg

Participant

Same problem here. None of earlier mentioned fixes solves our problem.

D

defaultialard2dhw53

Participant

HI - we are also experiencing this same issue. We have the latest version and update installed, and we have turned off the "show online storage" preference. But attempting to apply redactions results in the blank white window, which we can only hit Escape to get out of. Please update with what is being done to resolve this.

Thanks

F

fleece3design

Participant

Same issue. How can I fix this?

P

Philip22190792y7b2

Participant

Hello, I am having the same issue. How do we get this patch and install it?

M

MARK5E8B20894907

Participant

Hello,

I'm having the same issue. I have checked for updates and am currently running the most recent patch. This only seems to be happening when applying redactions. Any suggestions would be greatly appreciated.

L

LJpublicworks19

Participant

I am also having the same problem. Need to get a fix Please. Adobe is updated to newest version.

S

susand8745857

Participant

I also have this issue. It is very disruptive. I checked for updates and it said my version is up to date. Adobe, FIX THIS. It's been a problem for months now!

T

turismo220621282c42

Participant

Having the same issue when trying to apply redactions. I've gone to the help tap and checked for updates, says I'm up to date. Please help!

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded