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Participant
June 22, 2023
Answered

Why change everything?

  • June 22, 2023
  • 91 replies
  • 219333 views

Why? Why do you "creators" feel a need to completely change the layout of toolbars, etc. in a program?! Do you have nothing to do so you just search out what you can do to aggravate us? Adobe Acrobat DC is now TOTALLY different in the toolbar layouts! WHY???

Correct answer Bevi Chagnon - PubCom.com
quote

Was this even tested before it was released to the public?

By @DCProud 202

 

Adobe has pre-release testers for all the Creative Suite programs and Acrobat. Occassionally I see Adobe announce for people to join the testing program.

 

Many of us community experts here in the forums are testers for Adobe, and many of us have been doing this since the 1980s and 1990s. 

 

I can't recall much positive feedback from the testers before the "modern" Acrobat was released to the public. I know my comments back to the engineers were fairly extensive. Some things were improved (darkening the icons from a light gray to a dark gray, for example). But for the most part, the comments have fallen on deaf ears.

 

Over the past 18 months, I personally have continued to use and test the newest beta releases, but I often have to abandon them and switch to another computer that runs the "classic" interface. I have only so much time to donate to Adobe to dignose problems (and provide detailed bug reports and comments to the engineers). I, like most folks here, have a job to do. Working for free for Adobe is not on my to-do list.

 

3 suggestions:

  1. Disable the new Acrobat and revert back to the "classic" interface. I believe that all of the old functionality is still active there.
  2. Join the Acrobat beta testing group. I don't know where to direct you to join, but try searching for a public page in the Acrobat section of Adobe's website.
  3. Consider another brand of PDF editing software. The PDF file format was placed into the public domain about 15 years ago and since then, other companies have developed competing programs. Wikipedia has a decent list of other brands. One of our favorites is ABBY Fine Reader/PDF.

 

But note that none of these competing programs have all the features of Acrobat, so if you're in certain industries, you're really stuck with Adobe Acrobat. These industry-specific features include:

  • Accessible PDFs and documents
  • PDF forms
  • Printing, graphic arts, and preflighting for print
  • Security
  • Digital signatures
  • Automated PDF documents (aka, stuff like bank statements created from a database a on grand scale)

 

So see if any other alternative brand gets the job done for you. Be careful of the company's country of origin: you might not be able to install software from certain countries, which is the case here in the US for government computers.  Example: FoxIt is a Chinese company and usually is not allowed on our government clients' computers.

 

As always, don't forget to voice your comments on UserVoice and click the button to VOTE. That is the only place where Adobe takes notice of customers.

 

Let Adobe know:

You can voice your opinion about the new interface at UserVoice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-t... 

 

Be sure to leave a comment about your experience with the new interface. They need to hear from users. And don't forget to click the VOTE button.

 

FYI, UserVoice is Adobe's official website where it reads and takes into account suggestions and complaints from users of its various products.  On the other hand, this community forum is a user-to-user help forum.

 

91 replies

Participant
September 20, 2023

I'm so glad for the info on how to go back to the old interface. THANKS!

WHY move EVERYTHING around and make buttons smaller? 

To enlarge or reduce the PDF you are viewing ... ya lets move it from the TOP to the bottom right and make is SMALLER!

Ugh ... lets NOT!

Participant
September 20, 2023

Agree 100%. What they have done should be criminalized. At the very least, put out a very detailed video and tutorials explaining where everything went and update all of their online articles to reflect these absurd changes. One can't find anything now.

jane-e
Community Expert
Community Expert
September 20, 2023
quote

One can't find anything now.

By @GKARAM

 

Have you disabled the "new experience" yet, as described throughout this thread?

 

  • To disable the new experience,
    • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
    • macOS: Go to View > Disable new Acrobat.

 

Jane

Participant
March 1, 2024

I tried.

macOS: Go to View > Disable new Acrobat.

CRASH!

I think I need to delete/reinstall to make it work.

Participant
September 14, 2023

I agree, Adobe pulled a Windows Metro on Acrobat.

Participating Frequently
September 10, 2023

I agree. Adding new features is good. Improving the fuctionality is good. Simply moving menus and buttons around is pointless and likely to aggravate almost all longtime users. 

Abambo
Community Expert
Community Expert
September 10, 2023

Go back to the old menu as shown. I have tested the new interface and decided, that I like it. I can understand that you want what you are used too, and Adobe seems to anticipate this. At least for now, the old interface is still available. Use that one.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
September 10, 2023

Abambo:

What is it about the new interface that you like? Is there anything in particular that is way better?

I can figure out how to use this new interface. I will learn to use it in time. It looks like they switched left and right menus to the opposite sides for reasons I can't fathom. 

KathyVarner
Participant
September 10, 2023

So helpful Jane and Bevi.  Yay, I got the previous version restored! Did Adobe really test this new version on a sufficient focus group or was this just an internal  (bad) decision?  The new version is not only less intuitive to use but visually unappealing.

Participant
September 9, 2023

When you open adobe to do a task and sudddenly are looking at the black obelisk from 2001: A Space Odessy.

There none of your normal sticks and no warning or anything - I feel like a caveman all of a sudden.

Now 23 minutes later I can start the original 10 minute task.

merrittmck
Participant
September 9, 2023

I am feeling exactly this way. They moved the area with the tools from right to left. Wow. Why??? make it an option for lefthanded people, but WHY US????

And I cannot for the life of me find bookmarks anywhere. I am going to disable the new experience until someone at adobe realizes they have messed with the program with no warning and no guidlines. 

AnandSri
Community Manager
Community Manager
September 7, 2023

Hi All!

 

I hope you all are doing well.

 

We acknowledge that the new Acrobat represents a notable change; however, we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.  

 

As we made these changes in the interface, we have tried to ensure all tools & features currently supported retain their familiar functionalities and workflows as they did in the previous version. We are committed to addressing any gaps or issues users report related to any break in current workflows in all our past & upcoming releases. 

If any of your current workflows are not functioning as expected, share them with us on this thread, and we will address them with the highest priority.

 

We appreciate your valuable feedback! We're always looking for ways to improve Acrobat, and we appreciate the time and effort you have taken to share your feedback. 

 

If your critical workflows are impacted, you can switch to the old UI from the "Menu" on the top left corner of Windows and View Menu on MacOS. We will follow up with a detailed community-featured post, guiding you to familiarise yourself with the new interface and regular updates on upcoming changes.

 

Thanks,

Anand Sri.

Participant
September 7, 2023

Everything about this change means that there are extra clicks that have to be made to get the job done. Why would you think that would be helpful at all?  I do not understand why these changes are made this way.  What you need to do is remove the so-called upgrades and go back to the drawing board.  Pay attention to your users instead of the programmers that make changes for the sake of change. 

~ Gil
Inspiring
September 19, 2023

BINGO!!

"THIS"  is exactly, out of continued frustration, that I came looking to (cursing removed) because it seems that is all you can do with these people. I used to be able to simply "right click" on a comment to check it and remove it from view. Now, it's like fishing, maybe it works, maybe not, maybe if you click another comment (never mind it might change your page) and come back, it will work. 

 

"we hope that as you get familiar with the new interface

. . .  seriously ?  most of us here are trying to get our work done, to pay the subscription, revenue to Adobe, that pays the developers saleries. One starts to wonder, who is working for who here !

Participant
September 7, 2023

TOTALLY AGREE! I am wasting so much time trying to find my essential functions in this new PDF look, and my job is too busy for this. PDFs were working perfectly fine before.

kglad
Community Expert
Community Expert
September 7, 2023

@Judy321345438wv7 

 

restore the previous acrobat look.

Participant
September 6, 2023

What a completely useless and arbitrary change!! Why? Why? Keep your job by making a better product and stop reading Microsoft's Ten Steps to Destroying User Trust. And why force the change? I've used Adobe for ages and I've never seen you break a product. Roll it back. Take your lumps. Move on.

jane-e
Community Expert
Community Expert
September 6, 2023
quote

What a completely useless and arbitrary change!! Why? Why? Keep your job...

By @jbsomewhere

 

You are talking to volunteers who do not work for Adobe and are just trying to help. Have you disabled the New Experience yet? We keep repeating the steps because few people seem to be reading the thread.

 

To disable the new experience,

  • Windows: Click the hamburger menu (   ) at the upper left corner and choose Disable new Acrobat.
  • macOS: Go to View > Disable new Acrobat.

 

Jane

Participant
September 6, 2023

The post is directed at Adobe's team, not the very helpful volunteers that post to this forum.