Participant

Question

"you are trying to open a sharepoint file configure the storage connector"

Forum|Forum|1 month ago
April 1, 2026
10 replies
939 views

Getting the above prompt, how can I disable this ?

I don’t want to add my sharepoint libary to Adobe, I want adobe to do its job and just open the PDF.

macro_2799

Participant

Please help us Adobe. We still have no fix for this other than rolling back the Adobe Acrobat client to 25.X

Meenakshi0101

Community Manager

Hi macro_2799,

We are sorry for the trouble caused. The team is still investigating this issue.

We will keep you updated with the latest information.

Thanks,

Meenakshi

Manuel.ruiz

Participant

We have the same issue. Please, tell us how we can disable this feature.

We have a lot of users are worry by this problem.

RL11

Participant

@Tariq Ahmad Dar any update on this? I’m also having the same issue opening Adobe file from Sharepoint. Do not want to add company sharepoint library to Adobe. All this used to work by simply opening the file without this new prompt.

T

Tariq Ahmad Dar

Community Manager

Hi @RL11,

Thanks for reaching out.
Sadly, there are no new updates that I can share publicly. The issue is still under investigation.
If there is any new update, I will keep the discussion updated.

~Tariq

ICS-IT

Participant

We are experiencing the same issue with 2600.001.xxxx releases

In our case we have the following registry values sets to stop the irritating “Open& Checkout, Open or Cancel “ dialogue box popping up every time a Sharepoint online / WebDAV pdf is opened

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bDisableSharePointFeatures"=dword:00000001

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown\cSharePoint]

"bDisableSharePointFeatures"=dword:00000001

Settings these values back to 0 stop the reader complaining about the connector but the ‘open & checkout’ dialogue box comes back

All was fine in the previous versions 2500.001.xxxx backwards

Please fix

ICS-IT

Participant

Hi everyone,

Can I ask - for everyone that is having this problem (we still are) - have you set these registry values in your environments prior to the new releases or not ?

Many thanks

lencamat

Participating Frequently

Hi, it appered for the first time with the latest release about 2 weeks ago. Changing registry didn’t work, still not fixed. It happend after Microsoft and Adobe updates. Maybe MS would know how to fix it? Did you try them?

Have a nice day.

macro_2799

Participant

We are also experiencing this issue. How can we resolve this Adobe? This is ridiculous.

The issue is appearing when opening PDF files from a SharePoint drive mapped using WebDAV.

lencamat

Participating Frequently

Our organization has the same problem since yesterday. Has there been any update on solution?

T

Tariq Ahmad Dar

Community Manager

Hi @lencamat @macro_2799

Sorry for the troubled experience. Sadly, we have not been able to reproduce the issue at our end.

Could you share the video of the workflow?
Also, is it possible to share Fiddler logs

Thanks for reporting this issue and reaching out.

~Tariq

lencamat

Participating Frequently

I have uploaded a guide how you can reproduce the issue with screenshots. Is it clear please? If not, can we set a up call - MS Teams / whats up to make sure we understand each other?

Issue explanation.pdf

ECAB_9259

Participant

Our organization has also started to experience this issue. We are on Acrobat 2026.001.21346

T

Tariq Ahmad Dar

Community Manager

Hi @ECAB_9259 @powerful_protector12831

Sorry for the troubled experience. Sadly, we have not been able to reproduce the issue at our end.

Could you share the video of the workflow?
Also, is it possible to share Fiddler logs

Thanks for reporting this issue and reaching out.

~Tariq

powerful_protector12831

Participant

Exactly the same issue here, we’re rolling back to the last v2025 which seems to work fine. Something must have gone wrong with the 2026 release.

S

sanchij95032186

Adobe Employee

@DWT-IT : Thanks for reporting the issue!

Few queries:

Are you using Online Sharepoint or on-prem ?
can you please share video of workflow?
Please share fiddler logs as well.
Are you able to open the same file from web in Acrobat app?

Thnaks

Sanchi

T

Tariq Dar

Legend

Hi @DWT-IT,

Thanks for reaching out. And sorry for the troubled experience.
Please let us know when you get this message. Is it when you open a file from SharePoint, or does it happen even when opening a file saved locally?

In the meantime, could you try the following and let us know if that helps:

Turn off SharePoint / Online storage integration

Open Adobe Acrobat
Go to Edit > Preferences
Select General
Uncheck:
- “Show online storage when opening files.”
Click OK

If the issue persists, please share a video of the issue and help us with the following:

Acrobat version installed: https://adobe.ly/47C4o0S
OS name and version.

~Tariq

DWT-ITAuthor

Participant

This happens only when opening directly from sharepoint, We use sharepoint as a mapped drive this has only been a problem since the latest update from adpbe. it seems there is a new feature within reader that I just want to turn off.

Version is latest 2026.001.21346

Windows 11 fully up to date.

T

Tariq Ahmad Dar

Community Manager

Thanks for the quick response, @DWT-IT.

Have you tried the preference I mentioned above? If so, let us know if that helps at all.
In the meantime, i trying to check this with product engineering.

Few queries:

Are you using Online SharePoint or on-prem?
Could you share the video of the workflow?
Also, is it possible to share Fiddler logs
Are you able to open the same file from the web in the Acrobat app, https://acrobat.com/ ?

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