Participant

Question

"you are trying to open a sharepoint file configure the storage connector"

33 replies
1805 views
Translate

Getting the above prompt, how can I disable this ?

I don’t want to add my sharepoint libary to Adobe, I want adobe to do its job and just open the PDF.

ICS-IT

Participant

The October 06 2026 planned update release final seems to have fixed the problem ( well for us at least - hope it has for everyone else too ) 🥳

Translate

Anand Sri Bhattacharya

Community Manager

Hello @ICS-IT, I hope you are doing well, and thanks for sharing that the latest build of Acrobat: Win: 26.002.21996, Mac: 26.002.22008, Planned update, Oct 06, 2026, has fixed the issue for you.

Please observe the performance and reach out immediately if you experience any issues.

Thanks for your patience and cooperation on this.

Regards,

Anand Sri

Translate

macro_2799

Participant

Please help us Adobe. We still have no fix for this other than rolling back the Adobe Acrobat client to 25.X

Translate

Meenakshi Negi

Community Manager

Hi macro_2799,

We are sorry for the trouble caused. The team is still investigating this issue.

We will keep you updated with the latest information.

Thanks,

Meenakshi

Translate

mattgr

Participant

@Meenakshi0101 Was there an update to this? It’s been months and nothing so far. Is it fixed in the latest builds? Does anyone care or has Adobe just misunderstood the impact?

Translate

Manuel.ruiz

Participant

We have the same issue. Please, tell us how we can disable this feature.

We have a lot of users are worry by this problem.

Translate

RL11

Participant

@Tariq Ahmad Dar any update on this? I’m also having the same issue opening Adobe file from Sharepoint. Do not want to add company sharepoint library to Adobe. All this used to work by simply opening the file without this new prompt.

Translate

T

Tariq Ahmad Dar

Community Manager

Hi @RL11,

Thanks for reaching out.
Sadly, there are no new updates that I can share publicly. The issue is still under investigation.
If there is any new update, I will keep the discussion updated.

~Tariq

Translate

ICS-IT

Participant

We are experiencing the same issue with 2600.001.xxxx releases

In our case we have the following registry values sets to stop the irritating “Open& Checkout, Open or Cancel “ dialogue box popping up every time a Sharepoint online / WebDAV pdf is opened

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bDisableSharePointFeatures"=dword:00000001

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown\cSharePoint]

"bDisableSharePointFeatures"=dword:00000001

Settings these values back to 0 stop the reader complaining about the connector but the ‘open & checkout’ dialogue box comes back

All was fine in the previous versions 2500.001.xxxx backwards

Please fix

Translate

ICS-IT

Participant

Hi everyone,

Can I ask - for everyone that is having this problem (we still are) - have you set these registry values in your environments prior to the new releases or not ?

Many thanks

Translate

lencamat

Participating Frequently

Hi, it appered for the first time with the latest release about 2 weeks ago. Changing registry didn’t work, still not fixed. It happend after Microsoft and Adobe updates. Maybe MS would know how to fix it? Did you try them?

Have a nice day.

Translate

macro_2799

Participant

We are also experiencing this issue. How can we resolve this Adobe? This is ridiculous.

The issue is appearing when opening PDF files from a SharePoint drive mapped using WebDAV.

Translate

lencamat

Participating Frequently

Our organization has the same problem since yesterday. Has there been any update on solution?

Translate

T

Tariq Ahmad Dar

Community Manager

Hi @lencamat @macro_2799

Sorry for the troubled experience. Sadly, we have not been able to reproduce the issue at our end.

Could you share the video of the workflow?
Also, is it possible to share Fiddler logs

Thanks for reporting this issue and reaching out.

~Tariq

Translate

lencamat

Participating Frequently

I have uploaded a guide how you can reproduce the issue with screenshots. Is it clear please? If not, can we set a up call - MS Teams / whats up to make sure we understand each other?

Translate

Issue explanation.pdf