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Participant
May 31, 2026
Question

Support on opening customer support chats

  • May 31, 2026
  • 3 replies
  • 9 views

I'm trying to open a customer support chat so that I can screenshot something, but I can't open it, how do I access the chat?

    3 replies

    John T Smith
    Community Expert
    Community Expert
    May 31, 2026

    Is the chat button on the Adobe contact page able to link to someone other than Adobe support?

    Jill_C
    Community Expert
    Community Expert
    May 31, 2026

    Contact Adobe support

    The chat box is in the lower right corner on this page.

    Jill C., Forum Volunteer
    John T Smith
    Community Expert
    Community Expert
    May 31, 2026

    Click the user's name
    At the top is a SEND MESSAGE button
    That will open a chat with that person
    Other than that, I have no idea what to do in this new forum
     

    Also, questions like this should go in the ‘using’ forum

    Using the Community https://community.adobe.com/using-the-community-95