Font won't show or print in PDF saved thru Quickbooks

I purchased a font (Raphael Std Regular) from the Adobe store and it does work fine when creating PDF files in Word or in my CAD program.  However, if I create an invoice (or other forms) in Quickbooks, it won't appear if the form is saved as a PDF.  If just printing, it works fine.  With the help of Quickbooks support we've tried various fixes to see if it is the Quickbooks program but nothing has worked.  Any ideas would be appreciated.