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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 15, 2019
Question

12 emails for a thread with 5 replies

  • September 15, 2019
  • 4 replies
  • 498 views

I have just had twelve emails about a thread that contains just five replies. Either something is wrong with the system or the poster had problems because they used the quick reply option. I suspect they pressed Enter to complete a paragraph but that posted what they had entered, then they edited the reply.

That issue has been reported in the New Forum Issues thread but this shows there's a seriously frustrated user out there who will soon be joined by many others.

It took me a while to figure out why I had so many emails and, without the thread title, they were related.

    This topic has been closed for replies.

    4 replies

    Sunil Yadav
    Sunil Yadav
    Legend
    September 17, 2019

    This is currently major draw back I think replying is a little bit difficult.

    Soft return also take posts your post directly without giving you force return.

    And after posting you are not able to delete that post as well. All you can do is editing.

     

    Sunil

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 15, 2019

    As far as I understood some people got hundreds of emails without any reason.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertAuthor
    Community Expert
    September 15, 2019

    This is not a settings problem. Please reread my post. The user wants to post multiple paragraphs when they click the Quick Reply, the white button rather than the blue button. You can't do that in the new forum. Pressing Enter sends the reply. The user then went in and added a bit more and pressed Enter. The issue is not my settings, it is about being able to use the Enter key in replies.

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    GayathriKS002
    Adobe Employee
    GayathriKS002
    Adobe Employee
    September 15, 2019

    To adjust your email settings, you can click on your avatar icon > my settings > following and notifications > notifications

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