Skip to main content
Z
zazzo9
Participant
April 23, 2009
Question

"553 address unknown" trying to post by email

  • April 23, 2009
  • 3 replies
  • 3294 views

Hello;

What are the exact methods for posting by e-mail?  Do the Sender or From fields need to be the proper registered account?  Should the quoted text of the original notification e-mail be included?

I recieved a 553 error trying to make my first post by replying to a notification e-mail.  Here is a snippet:

                   The mail system

<clearspace-1440542950-kWu-2-81rr@mail.forums.adobe.com>: host
    10.137.24.42[10.137.24.42] said: 553
    <clearspace-1440542950-kWu-2-81rr@mail.forums.adobe.com> address unknown.
    (in reply to RCPT TO command)




I was trying to post a response to the notification for http://forums.adobe.com/message/1912169#1912169 .
I had removed the quoted text of the notification.  Gmail sets the "From" field of my e-mails to the proper e-mail address registered with adobe's system, but it leaves the "Sender" field as my primary account that collects all my mail (not registered with Adobe).  I use separate accounts to sort out spam and whatnot -- I don't know if that might cause a problem.
Is e-mail posting working for others?
    This topic has been closed for replies.
    3 replies
    J
    Jochem van Dieten
    Inspiring
    April 25, 2009
    zazzo9 wrote on 2009-04-24 00:18 :
    What are the exact methods for posting by e-mail?
    You need to have an "envelope from" address that is a registered account 
    and need to reply to the "reply-to" address in a message.
     Do the Sender or From fields need to be the proper registered account?
    The ones you see in an email client don't matter because they are 
    carried in the message content. The one that matters is the one in the 
    envelope.
    Should the quoted text of the original notification e-mail be included?
    That could help to provide context to readers. Be sure to include only 
    the relevant parts
    <clearspace-1440542950-kWu-2-81rr@mail.forums.adobe.com>: host
        10.137.24.42[10.137.24.42] said: 553
        <clearspace-1440542950-kWu-2-81rr@mail.forums.adobe.com> address unknown.
        (in reply to RCPT TO command)
    If you still have the error message, check the source code or 
    attachments. There should be a line in there somewhere that reads 
    something like:
    X-Postfix-Sender: rfc822; spam@vandieten.net
    Is the address listed there the address of a registered account? If it 
    is you have found a bug, if it isn't you need to correct your email 
    setup (I have no idea how or what if you are using Gmail).
    Jochem
    -- 
    Jochem van Dieten
    http://jochem.vandieten.net/
    Z
    zazzo9Author
    Participant
    April 25, 2009
    Thank you for the assistance.  I still recieve the same error trying to e-mail from my primary account.
    You need to have an "envelope from" address that is a registered account
    and need to reply to the "reply-to" address in a message.
    This is my setup.
    The ones you see in an email client don't matter because they are
    carried in the message content. The one that matters is the one in the 
    envelope.
    Yes -- when I am talking about headers I mean the ones the client shows in the envelope when viewing the raw message sent to the server.  I'm afraid I'm not familiar with the proper terms.
    If you still have the error message, check the source code or
    attachments. There should be a line in there somewhere that reads 
    something like:
    X-Postfix-Sender: rfc822; spam@vandieten.net
    Is the address listed there the address of a registered account? If it 
    is you have found a bug, if it isn't you need to correct your email 
    setup (I have no idea how or what if you are using Gmail).
    I do not have this line.  Here is a quote of the entire headers sent (the envelope, I think?) -- where I have put WRONG@wrong.wro gmail has placed my primary account, and REGISTERED@registered.reg is the one registered with adobe:
    MIME-Version: 1.0
    Sender: WRONG@wrong.wro
    Received: by 10.86.50.14 with HTTP; Thu, 23 Apr 2009 16:05:15 -0700 (PDT)
    In-Reply-To: <1014342249.815181240527429420.JavaMail.jive@sgaurwa41p>
    References: <1014342249.815181240527429420.JavaMail.jive@sgaurwa41p>
    Date: Thu, 23 Apr 2009 19:05:15 -0400
    Delivered-To: WRONG@wrong.wro
    X-Google-Sender-Auth: 7611b6c35c20debb
    Message-ID: <c242fa670904231605l7d782c8ao69f1a68edb3b200a@mail.gmail.com>
    Subject: Re: [Forum Comments] "553 address unknown" trying to post by email
           [6ZpgI-kWu-8253]
    From: REGISTERED@registered.reg
    To: clearspace-103293160-kWu-2-8253@mail.forums.adobe.com
    Content-Type: text/plain; charset=ISO-8859-1
    Content-Transfer-Encoding: 7bit
    When I sent a message straight from the account registered with Adobe and it worked, I noted that the Delivered-To field had changed to the proper registered address.  I can paste those headers too if it is helpful.
    I
    Ildhund
    Inspiring
    April 23, 2009
    What are the exact methods for posting by e-mail?
    Good question. We really need an FAQ on this. The unknown address is the From: 
    one - this must be the same as the one you have registered with the forums and 
    the one you receive notifications on. Send in plain text; quote relevant bits 
    of the post you're replying to by starting each line with a greater than sign 
    and a space. Use bold and italic for emphasis. Don't use lines of dashes 
    or underscores, don't put anything in square or angle brackets, and don't let 
    your email client attribute the previous poster with a line ending in 'w r o t 
    e :'. Then you should be good to go.
    To start a thread, you have first to be subscribed to email notifications from 
    the forum you want to post to. Then on the Adobe Forums homepage, select the 
    Mailing lists tab on the 'Your stuff' dropdown. There you should see the email 
    addresses to use to start a new thread, ready to put into your address book.
    Noel
    Z
    zazzo9Author
    Participant
    April 23, 2009
    This is test post #3 -- using the actual e-mail account registered
    with Adobe.  Sender: field is the same as From: field.
    john_cornicello__retired_
    john_cornicello__retired_
    Inspiring
    April 23, 2009
    Received and replying to via email
    John
    john_cornicello__retired_
    john_cornicello__retired_
    Inspiring
    April 23, 2009
    I've just subscribed to this discussion with my gmail account. Posting with this one to generate an email to reply to. I'll take a look at my gmail settings and let you know how I'm set up.
    John
    John_Cornicello_Photo
    John_Cornicello_Photo
    Inspiring
    April 23, 2009
    I'm replying here from Gmail. I have Gmail set up with my forum email
    address (gmail) as "Send mail as:" and a different email address (at my own
    domain) as my Reply-To address.
    John
    Z
    zazzo9Author
    Participant
    April 23, 2009
    Strange -- it does not work for me.  My adobe e-mail forwards to my primary e-mail address, which is the one that ends up in the "Sender: " field.  The "From: " field is my proper registered-with-Adobe e-mail, decorated with a descriptive name.  My Adobe-registered address is the gmail "Send mail as:".
    I tried again, posting a reply to this thread, but recieved the same error.  I will try straight from the account registered with Adobe.
    
        
                                                
    
        
    
    
    

            
    
                                        
    
            
                        
    
                                                                                                            
            

    

    

    

        
    
                    
    
    
    
    

    

    
    
    

                                        
    
                                                        
    
            
        
    
    

    

    

                                    
    Terms & ConditionsAccessibility statement
    
            
        

    

        
            
    
        
    
        



        
        
            


        
    

        
        
        
        
                                                        

                            
    
    
                    
    
  
    
    
    
      
        
      
    
    
    
    
      
        Using the community
      
      
        Terms of use
      
      
        Privacy
      
      
        Cookie preferences
      
      
        Do not sell or share my personal information
      
      
        ad choicesAdChoices