Adobe Employee

Question

About the Adobe Forums (and our moderation policy)

Forum|Forum|16 years ago
November 2, 2009
7 replies
10910 views

Hello --

The Adobe Forums have undergone a series of changes both out front and behind the scenes. In addition to the new forum software (which remains a work in progress), Adobe is working to make the forums a more inviting and respectful community. Going forward, forum moderation will reflect the philosophy outlined below.

Purpose of Adobe Forums

The Adobe Forums are a place for Adobe software users to congregate, ask questions, and share experiences of using Adobe products with their peers. Message posts that threaten, abuse, or start verbal fights will not be tolerated in any of the forums. Any post that insults another community member, moderator, or administrator will be removed with no warning. Users who continue such behavior will be warned and will have their forum posting rights removed.

Purposes of Specific Forum Areas

The product forums are for discussions of the various Adobe software programs. The Forum Comments Forum is for reporting new issues with the Forums or for asking general information about how to use the forums in a civilized manner. Critical comments about the forum are welcome if presented in a constructive manner. A list of forum issues is posted at http://forums.adobe.com/thread/433723?tstart=0. If a known issue is already listed there, redundant new messages about that same issue will be deleted.

Changes to the Photoshop Lounge

The Photoshop Lounge has been established as an area for off-topic social messaging. As such, the Lounge forum has been renamed to The Lounge (dropping the Photoshop moniker) and has been moved from the Photoshop Forum to the General Forum. The Lounge Forum is not a place for religious, political, or inappropriate discussions, which will be deleted.

We thank those who continue to respect the forums and other users in this community and hope that these changes will make your experiences more enjoyable.

- Mark Nichoson

Adobe Community Help

This topic has been closed for replies.

A

Anonymous

john joslin can't log in and didn't get an email. he'd like someone to tell him what he did... he can be reached at

[personal email address removed ]

i note buko and kath are also banned? man so between the three of them they have collectivly over a quarter centruy of free support and evangilism and thousands and thousands of dollars in purchases to adobe.

that's gratitude for you i guess.

A

Anonymous

how can you tell who is banned and who is not?

A

Anonymous

email.

A

Anonymous

Don't shoot the messenger!

You don't have to be a grizzled (and grizzly) Photoshop forum veteran to sort out the mess that has occurred here. In fact preconcieved ideas of how things should work are probably a disadvantage at this stage of the game.

The disaffected old Photoshop crowd (of which I am one) have to realise that the cosy little world we had up until March has gone. It's a tragedy, but it has gone, and most of the people who made it what it was have also gone.

You also have to realise that, although PS is adobe's "flagship" application, it is but a small part of the "vision" of the corporate leaders up there who have replaced the small band who ran the outfit in the early days.

You only have to look at the (poorly designed and effect overladen) opening pages of adobe.com to realise what a small cog these forums are in the adobe machine. I got in there by accident but got out fast after a dose of the high-flown management-speak and corporate earnestness shining through the marketeers' veneer.

A

Anonymous

"A vibrant, positive place for people to share their experiences and contribute their knowledge."

THAT is exactly what it was before this new and improved version.

These forums show no sign of improving. They only get worse. Now, in the Lounge, they are going to dictate what subjects can be discussed. That's absurd. No political views allowed. Even more absurd. It's the Lounge. We should be able to exchange views on any subject there, as long as it's done in a responsible and mature way. WE ARE NOT CHILDREN.

Fr__Watson

Participating Frequently

THAT is exactly what it was before this new and improved version.

Yep. Can I give you 10 points?

If the lousy interface, loss of people and all weren't enough, the [I'm paraphrasing ] "You agree that we may treat you like garbage and delete your content without warning" notice will likely ensure that I never post in the Lounge again.

I must agree with those who have said the community that once existed is now basically gone, and that it is a tragedy. I sure do hope it affects Adobe's bottom line!

Fr__Watson

Participating Frequently

Oooh! Saw the sticky note at the top of what remains of the Photoshop Lounge. It sure do give me the warm fuzzies! (Bolding & 18 point font size mine.)

This is a forum for off-topic discussions between forum users. It is not a place for any product-specific discussions. Forum users are responsible for the content of this forum. Inappropriate content will be removed without warning. By posting in this forum you agree that your content may be removed at any time. Forum etiquette and guidelines are strictly enforced.

Deleting bookmark now. Hope y'all enjoy a 'vibrant', 'positive' Lounge experience, and..... don't forget.....By posting in that forum, you agree that your content may be removed at any time!

Don't it make ya' feel welcome?

Claudio González

Legend

A list of forum issues is posted at http://forums.adobe.com/thread/433723?tstart=0.

It is nice to have a partially renewed report on what's been done to improve these forums. I am however highly disconcerted when I see the same person who edited the list posting a message such as this, which I don't find in the least hopeful:

http://forums.adobe.com/message/2359409#2359409.

And we are still using version 2.5.7 of Clearspace!!!

Fr__Watson

Participating Frequently

The Lounge Forum is not a place for religious, political, or inappropriate discussions, which will be deleted.

Considering that the political threads are the only ones which, seemingly, still continue to draw much interest these days, that's funny. One also wonders what other subjects might be 'inappropriate'? Anyway, I'm largely done with this place, so I don't much care. Good luck with all that.

Ozzwoman9

Inspiring

Anyway, I'm largely done with this place, so I don't much care. Good luck with all that.

Seeing the recent abundance of posts from employees and the changes that are happening around here, sure makes you wonder where this is all going...

I don't log in on the weekends and I can come back to the Lounge and it's like I haven't missed a thing anymore. I go to the Forum Comments and read a few topics and there is one particular recent thread where so many posts have been [edited by a moderator] that it doesn't even make sense and is a total waste of time to click on...might as well have deleted the whole thread.

A

Anonymous

A lot of half-truths and misapprehensions going on here!

Give the guy a break!

Having said that, I don't like expressions like

"... make these forums a vibrant, positive place for people to share their experiences and contribute their knowledge."

You can't make it happen – either it develops that way or it doesn't; and since most of the interesting and knowledgeable people have left in frustration or disgust, the chances are slim.

Ozzwoman9

Inspiring

The Lounge (dropping the Photoshop moniker) and has been moved from the Photoshop Forum to the General Forum. The Lounge Forum

And as per my recent post, HOW does one access this on the main forums page as it is not listed under the General Forums?

Critical comments about the forum are welcome if presented in a constructive manner

And who is judging whether or not the moderators are moderating in a constructive manner?

Mark_NichosonAuthor

Adobe Employee

We will be updating the main Forum page shortly to reflect the new Lounge location. As for the ongoing evaluation of our moderators, Adobe greatly values the time, expertise, and enthusiasm that these volunteers bring to the community. They are the life blood of the community and deserve a great deal of support and praise for their contributions.

That said, all of our moderators work closely with our internal Adobe admins and we will continue to ensure that these non-Adobe volunteers have the training, guidance, and support that they need to succeed.

A

Anonymous

It's unfortunate Mark, but the sense of community seems to be mostly gone.

Please correct me if I am misunderstanding your list of dos and don'ts, will we be allowed the latitude of seemingly off-topic banter that, in the past, has gotten more conversation going about the ins and outs of using one technique or another? From the looks of things, it would seem that we are going to be limited to specifc answers to questions and not to veer off the well beaten path.

Kath-H

Inspiring

Users who continue such behavior will be warned and will have their forum posting rights removed.

Good luck with that. When are you going to follow through on banning LT?

Mark_NichosonAuthor

Adobe Employee

Hi Kath: we ban LT every day. We are working on getting a more permanent solution in place but please let us know if you see him reaapearing under any new accounts and we will take care of it right away.

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