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casperw83130612
Participant
April 18, 2016
Question

Adobe Cancellation Mis-selling

  • April 18, 2016
  • 2 replies
  • 2608 views

Adobe currently have a disappointing and unfair practice of charging subscribers 80 dollars to leave their 'payment plan', no doubt as part of their duplicitous and punitive scheme for boosting their company at the shareholder level with no actual improvement in product or services, in fact complaints to the contrary.

Tech companies, medical and energy corps are among the most notable anti-taxation activists on the global scene, and if you live outside of the US, Adobe "virtual rental" fees are considerably higher. Furthermore, the service standard of "fining" people for leaving their Adobe subscription is far from clearly explained for people moving to cloud tech.

Lastly, US voters have practically zero voice at the policy-making level; whether you love, hate, or are indifferent to a given option in the public sphere, the truth is that US public do not effect democratic decision making above or below the level of 30%, ie: your opinions are worthless. Can Adobe corp give people a fair shot or are they just another by-product of a failing economy and system?

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 18, 2016

    Casper,

    It's true that Creative Cloud subscription fees vary by the following:

    1. The Plan you select,
    2. Your Region,
    3. The VAT tax rates in your region.

    If you join a Plan that requires a yearly commitment and decide later to cancel your subscription before the year is up, you will pay a penalty for early cancellation. 

    However, if you join a month-to-month plan which costs a little more each month, you have the freedom to cancel at anytime without penalty. 

    It's your choice.

    Nancy O.

    Nancy O'Shea— Product User & Community Expert
    C
    casperw83130612Author
    Participant
    April 20, 2016

    Hi

    Sorry but the real issue here is customer dissatisfaction - there are numerous discussion boards online were customers criticize the hidden cost/penalty of 'leaving' a virtual subscription service.

    Its simply a ruse to inflate market share while offering no significant innovations. Most people are unimpressed and I don't really appreciate your explanation. Its a case of a vast corporation eating into someones nominal profits via a hidden cost, and its having negative PR effect on Adobe.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      April 20, 2016

      casperw83130612 wrote:

      Hi

      Sorry but the real issue here is customer dissatisfaction ...

      ...and I don't really appreciate your explanation.

      I'm sorry you don't like my explanation.

      • It's not my policy.
      • I have no voice in what Adobe's decision makers do.
      • I don't work for Adobe.
      • I'm a freelance web developer and a product user just like you.

      If you have a beef with Adobe, this isn't the venue for it.

      Take it up with Adobe directly.

      Their corporate headquarters is in San Jose, California.

      Do a Google search  for "Contact Adobe."

      Nancy O.

      Nancy O'Shea— Product User & Community Expert
      mytaxsite
      mytaxsite
      Inspiring
      April 18, 2016

      The FAQ states the following:

      For pre-paid annual memberships, if you cancel within the first 30 days, you’ll receive a full refund. If you cancel after the first 30 days, you will get a refund of 50% of the remaining months. You will need to contact Customer Support to cancel.

      For month to month memberships, you can cancel at any time, and your membership will end at the next month's billing cycle.

      So what is that you are complaining about?

      C
      casperw83130612Author
      Participant
      April 18, 2016

      hi - thanks for your pointless statement. Perhaps you can sell me your property at fifty percent discount, and I'll consider it a fifty percent credit for after you make your money back.

      mytaxsite
      mytaxsite
      Inspiring
      April 18, 2016

      casperw83130612 wrote:

      hi - thanks for your pointless statement. Perhaps you can sell me your property at fifty percent discount, and I'll consider it a fifty percent credit for after you make your money back.

      Sure I will.  I have some properties in war torn Syria which you might like to buy at not 50% but 60% discount.

      If you explain what the problem is then Adobe Customer Services can help you.  You seem to complain about the FAQ but that is what it is.  You either take it or leave it.  It is quite simple, don't you think so?.

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