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A
Anonymous
June 11, 2012
Question

Adobe.com WebSite Issues

  • June 11, 2012
  • 1 reply
  • 2204 views

I find it hard to believe that Adobe considers itself a "Web Innovator" when it can't even keep its own site running.  Last month I tried to order a subscription to this Creative Cloud via the website and couldn't, I had to call a sales rep.  I told this rep about the issue and also about trouble I have been having getting anything to return on the My Orders, My Recent Orders and My Order History pages. There is no contact info on the site to report issues with the site (a "Contact Webmaster" link would be nice). It appears Adobe is another Microsoft; top priority = sales, anything else is off the radar. You would think a company that makes its living in the web world would ensure its website is bullet proof.

Raymond Sugel Sr

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    1 reply

    MichaelKazlow
    MichaelKazlow
    Legend
    June 12, 2012

    Raymond,

    No website is bullet-proof. Stuff happens. Computers go off-line. Sometimes things happen to the connection between your computer and Adobe's.  Your ISP, Adobe's ISP, you name it things can happen. Having said that Adobe's web presence can always be better. However, Adobe's web presence is huge and it is always a work in progress. It is not so important that everything is working 100% of the time, what is important is how Adobe handles things when things go wrong. Fortunately, you were able to find a sales rep to hanlde your problem. There is an email address you can use adbecare@adobe.com, if you have outstanding issues.

    Message was edited by: MichaelKazlow

    A
    Anonymous
    June 13, 2012

    Hello Michael,

    Maybe a "bullet-proof" site is a bit much to expect for a public site.  I'm not impressed with "how Adobe handles things when things go wrong". As stated in my previous post there is nothing on the website that allows a site visitor to contact anyone at Adobe to let them know something with the site is broken.  The email address you provided in your post is the first I've seen that allows me to report problems not associated with a specific product (i.e., the website) and that was provided via this blog, not very accessible to the public.  As it stands now the issues with the My Orders, My Recent Orders and My Order History pages began for me back in April, I reported the problem to the sales rep I talked with on May 24th when I subscribed to the Creative Cloud (another issue with the store's online ordering process being broke forced me to call in my order and listen to the rep try to upsell everything) and as of this morning the My Orders, My Recent Orders and My Order History pages are still not fixed.  I'll report this via the email address you provided and maybe the issue will get fixed.

    Raymond Sugel Sr

    A
    Anonymous
    June 13, 2012

    Hi Raymond,

    I wanted to follow up with you regarding the email correspondences we've exchanged this past Monday.

    While I agree that the on-going issues with your My Orders page is a less than ideal experience, I am hopeful that the workaround I provided to you via email will help backup your download replacements.

    Please continue our email correspondence should you require further assistance.

    Thanks,

    Bing

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