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Cole33399348icgg
Participant
May 8, 2024
Question

Adobe Community Bug - Unable to upload .ai files from Illustrator

  • May 8, 2024
  • 4 replies
  • 343 views

When attempting to upload a .ai file alongside a post, it gives an error that the file extension does not match the content, and the file is automatically deleted. The file used was last saved in Adobe Illustrator v28.5, on the latest update as of this post's creation.

 

 

    This topic has been closed for replies.

    4 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 27, 2024

    Ai files do not work on this forum. You need to save as an Adobe PDF file (include the Ai data) or just rename the extension to pdf. 

     

    I wouldn't use an external link to DropBox, some participants, me included, don't click external links as ling as they don't know that the files are safe.

    ABAMBO | Hard- and Software Engineer | Photographer
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      May 8, 2024

      Attach a screenshot in .jpg, .gif, or .png file type.

      This community forum platform doesn't accept unsupported files other than those listed above.

       

      Nancy O'Shea— Product User & Community Expert
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      May 8, 2024

      Upload the file to a file sharing service like Dropbox and post a link to the file.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 8, 2024

      there's no file (other than bitmaps) attachment option for adobe forums.  what are you seeing that makes you think threre is?

        C
        Cole33399348icggAuthor
        Participant
        May 8, 2024

        When making a post, this is at the bottom. If this isn't an option to attach files, what is it?

         

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        May 8, 2024

        photo attachment.

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