Skip to main content
S
starbird parrot
Known Participant
January 27, 2021
Question

ADOBE DEMANDS A CELL PHONE TO SPEAK TO AN ADVISOR... I DON'T HAVE ONE!

  • January 27, 2021
  • 3 replies
  • 286 views

Apparently adobe has a requirement now, and is making an ASSumption that everyone has a cell phone.  I do not. NOT EVERY ONE ON EARTH HAS A CELL PHONE. 

 

Now what? I need help and I can't reach them.

 

I FIND THIS REPREHENSIBLE. I'VE BEEN ON PS SINCE PS3 AND THIS IS WHAT THEY DO.... ASSUME EVERYONE HAS A CELL PHONE. SOME OF US DON'T NEED ONE.

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 27, 2021

    Hi @starbird parrot,

    I think you're caught in 2-step verification which sends a text message to your cell phone to confirm you are who you say you are.  There is also an option to receive code at your e-mail.  See link below.

    https://account.adobe.com/security

     

    Nancy O'Shea— Product User & Community Expert
      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      January 27, 2021

      That's odd, because I phoned them with an issue a few months back and there was nothing that required a mobile to do so. Did you use one of the phone numbers from this page?

      https://helpx.adobe.com/contact/phone.html.


        A
        Anonymous
        January 27, 2021

        Hi

        Can you tell us what exactly you need help with, you mention PS, is that Photoshop you're referring to, if you provide more detailed information about the issue you have maybe we could point you in the right direction.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices