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John_Sporrer
Participant
July 16, 2010
Question

Adobe Digital Edition - Federal Desktop Core Configuration (FDCC)

  • July 16, 2010
  • 2 replies
  • 1808 views

I want to download Adobe Digital Edition free software onto my PC.  I am a government employee and I am not authorized to download anything without permission from my IT section.  They infomed me that I need to obtain verification from the software manufacturer that the product meets the specific criteria established by the Federal Desktop Core Configuration (FDCC).  I attempted to contact customer service at Adobe and was told that since the software is free they will not provide any formal documentation.  I have the form which I will attach a jpg picture of below.  I would like to see if there is someone that can verify the software meet the government criteria.  Once I have the information requested on the document I can get my IT section to authorize me access to download the product.  If anyone can assit me, I would greatly appreciate it.  Thank you

    This topic has been closed for replies.

    2 replies

    mytaxsite
    mytaxsite
    Inspiring
    July 16, 2010

    Don;t waste your time anymore because Adobe is not in a business to give you such information.  Have you tried using your own PC or Laptop to download whatever you want?  That is what most people do if they are really desperate to show two fingers to their IT support guys.

    Hope this helps.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 16, 2010

    All of these forums have the SPACE provided by Adobe... for User to User interaction and help

    As far as I know, Adobe employees do not provide support here

    Also, this space is where people talk about the operation of the forums, not specific products

    I think you are going to have to keep trying to find someone AT Adobe (marketing...? sales...?) to sign your form

    J
    John_SporrerAuthor
    Participant
    July 16, 2010

    Thanks for the information. I've spent several hours on the phone with a variety of Adobe personnel and they ultimately directed me to use the forum since they do not have direct email access for customer support. It appears that I won't get anyone to assist with this issue. Thanks

    John S. Sporrer

    Public Health Analyst

    NPPTL, OD

    Tel: 412-386-6435

    Fax: 412-386-4951

    E-mail: eyi0@cdc.gov

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 16, 2010

    Try this email address for feedback

    adbecare@adobe.com
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