A

Anonymous

Question

Adobe Forum Jive Clearspace software misconfigured?

Forum|Forum|15 years ago
June 14, 2010
6 replies
5568 views

It is extremely difficult to follow threads in the Adobe forums which uses the Jive Clearspace software, according to the links at the bottom of every forum page.....

If you dare read a thread and want to return to the list of subjects -- you are instead returned to the first page. And that's not the only problem!

I never saw such an inconvenent forum software, quite frankly and am thinking that maybe Adobe has not set it up correctly.

The way it is set up on the Adobe Forums gets in the way having useful discussions -- you don't dare go to page 10, let's say, and when you try to return to the page you were on -- end up on page 1 again.

There is open source forum software that is far better than the Forum software as implimented on the Adobe Forums -- and I do not mean to insult Open Source

Here is my post on the adobe forum http://forums.adobe.com/thread/658911?tstart=0 -- and some responses.

Please review the thread on the Adobe forum and if it is configured incorrectly PLEASE fix it. Or dump Jive.

Regards

Rowby

This topic has been closed for replies.

A

Anonymous

Hah, "misconfigured".... yeah, sure... if that's what we're calling it now...

(Sorry, it's just this crummy!)

There are STILL many, MANY bugs in this garbage and obviously they're not getting "fixed" at any time in the near future. What a shame.

Phillip M Jones

Inspiring

It appears most MAJOR Software Company Forums are bad.

I have to deal with Mactopia Fourms for MS Office Mac problems.

I had to install the extension NoSquint for SeaMonkey and FireFox. The font was so small you need a Telescope to read. then at at least once a day you get a an error message Data Cache is empty which resolves itsself in 3-4 hours. Then you have your replies to post show up above the item your replying.

I've about decided that major software companies that have enough money to walt to the moon and Back, would just as soon no be bothered. As long as those greenbacks grease their palms that all they are interested in.

If your going to have a web forum it should:

Work right.

If there is a problem it should be fixed within hours or days, not weeks, months or years.

if there are updates to it they need to be updated as soon as the updates are out and tested. not o a preset schedule of every 6 , 9, 12 months.

The version run should be the most current version the Forum software company Makes. Not one that is 5-10 versions behind.

If your going to support your customers support them right otherwise you'll drive them away.

A

Anonymous

PjonesCET wrote:
It appears most MAJOR Software Company Forums are bad.

You know, I think I generally do agree with that. I also think that most major software companies themselves are bad.

Some Microsoft forums were a joke last time I was there, didn't even work in half the browsers I tried... (nice!) sad when even Jiveware manages to limp it's way to a mediocre subsistent existence.

A

Anonymous

Another way to avoid going back to page 1 if you are on page 10 is to right click

on the post and then select open link in new window or open link in new tab. When done close window or tab and you are returned to where you started from.

Jive is not the only one that does it this way, but I agree there must be a better way.

Claudio González

Legend

I frequent a number of forums

, none of them powered by Jive, where clicking on the "Back

" button takes one to the last visited page.

Which is what I u

nderstand by "going back", as oppos

ed to a "First" button, which I would expect t

o take me to page #1...

In my opinion, if they cannot/do not want to solve the problem, at least they should use the correct label for the button.

Extra line breaks kindly provided by the software.

Jacob Bugge

Community Expert

rowby,

There is a two step way you have to use, and remember, to avoid the first forum page trap:

1) Go to the top of the thread (you may scroll or click Go to original post (link at the bottom);

2) Click Up to Discussion in [Forum Name] (link between the link with the forum path and the This Question ... box).

Claudio González

Legend

Jacob, thank you for reminding

us of these workarounds, which are of course useful.

However, I think it is simply not right to ask users of forums such as these to remember all kind of workarounds for a number of problems that have been here from the beginning. For an ignorant such as me, most of such problems do not seem to be so difficult that they cannot be solved in a couple of months. For example, I seem to remember having read many months ago that the 404 error was solved by Jive and would disappear when the software was updated above version such and such. But we were updated to a version higher than that, the problem is still here, and we haven't been updated again. Almost unbelievable for me.

Extra line break kindly provided by the software.

J

Jochem van Dieten

Inspiring

Claudio González wrote on 6/14/2010 3:48 PM:

For example, I seem to remember having read many months ago that the 404 error was solved by Jive and would disappear when the software was updated above version such and such. But we were updated to a version higher than that, the problem is still here,

If you believe the 404 problem still exist please start a new thread

with instructions on how we can reproduce it.

pwillener

Legend

rowby wrote:
If you dare read a thread and want to return to the list of subjects -- you are instead returned to the first page.

Yes, that has been a problem from the first day, but it hasn't bothered me much in the past.

However, since the release of Flash Player 10.1, the Flash Player forum is swamped with posts seeking help. There are several pages of topics that need to be reviewed, and now this problem has become insufferable!

I'm sure that it cannot be intentional to return to page 1 after a topic is read from another page. This is a bug, or perhaps - as the OP suggests - a configuration mistake.

Please fix this - the Flash Player users are irate enough by the problems with the new software, but not getting timely help makes them even angrier!

Phillip M Jones

Inspiring

The phantom line breaks in FireFox are not only in FireFox, they are also in:

SeaMonkey

Camino

Safari

Opera

OmniWeb

and

iCab

Claudio González

Legend

Unfortunately, the problems you menti

on have been reported since the implementation of the trial versio

n of the new software, and are still here.

Extra line breaks kindly provided by the software.

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