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I
ijnuh
Participating Frequently
October 4, 2013
Question

Adobe Hong Kong does not like part-time students

  • October 4, 2013
  • 2 replies
  • 4670 views

Dear Adobe Worldwide Education Program Manager,

I feel you should know about the inconsistant answers I have been given regarding my academic eligibility.

I've been trying to confirm whether or not my program would qualify me for educational pricing since August 2013 and I've been given inconsistant answers.

My programme:  postgraduate diploma program/1-year/part-time/216 hours

Institution:  Hong Kong University School of Professional and Continuing Education

  • I confirmed via Adobe Chat with various representatives that part-time students qualify for educational pricing.
  • I have confirmed via the Adobe help forum that my institution qualifies for educational pricing.  (Thank you, by the way for answering question.)
  • I have confirmed with Identit-E via online chat that my program qualifies as equivalent to 2 years study.  (Unfortunately Identit-E does not handle student verification in Hong Kong.  I assume the discretion is up to Adobe Hong Kong.)

I have called the Adobe Hong Kong office to confirm if I qualify, considering Identit-E does not handle Asia, and they referred me to another nubmer for matters concerning academic eligibility.  The representive stated quite clearly that part-time student do not qualify for educational pricing.

Whether or not I qualify doesn't change the fact that there are major communication issues between Adobe Corporate and Adobe Hong Kong. 

Adobe online representatives have at least confirmed that part-time students qualify; however, Adobe Hong Kong has stated otherwise.

I'm being led in circles.

I hope I do hear back from you.

Sincerely yours,

Ijnuh, a part-time student at HKU SPACE

This topic has been closed for replies.

2 replies

I
ijnuhAuthor
Participating Frequently
October 11, 2013

Dear Adobe and Worldwide Education Program Manager,

Due to the lack of response I assume, yes, Adobe Hong Kong does in fact HATE part-time students.

Adobe has been constantly telling me, part-time students are eligible but Adobe Hong Kong is either incompetent in following/reading/interpreting guidleines or Adobe online staff aren't given the appropriate information on other regions around the world and is giving me false information.

Which is it?

My initial post explains everything.

I
ijnuhAuthor
Participating Frequently
October 11, 2013

A rep. from Adobe Hong Kong has responded to my other thread.  Seen here.

Let's see how this unfolds. 

In North America, my program is confirmed to be eligible for educational pricing by Identit-E.

In Hong Kong?

I
ijnuhAuthor
Participating Frequently
October 11, 2013

Even with direct contact to Adobe Hong Kong nobody can answer me.

He replied to my emails but hasn't offered an answer...he introduced me to resellers before confirming if I qualify. 

My threads have been up for weeks and it seems like he didn't read any of the posts.

--------------

Not to keep adding, but for the average poster or mod, reading my complaint/problem is optional.

But, if someone who works for Adobe as a employee, I expect he/she reads every post to see what's the problem rather than just indroduce me to another reseller....that wasn't my problem.

------------

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 4, 2013

This forum is only to discuss how the forums operate, not products and not sales

You need to contact Adobe - Adobe contact information - http://helpx.adobe.com/contact.html

I
ijnuhAuthor
Participating Frequently
October 4, 2013

Done that multiples times.

Adobe say yup! Part-time students are okay. 

Adobe HK says nope!

the_wine_snob
the_wine_snob
Inspiring
October 4, 2013

ijnuh,

I have not used Adobe Customer Care on Twitter, but this link might be helpful to you:

Looking for help with your Adobe product or service?

Find us on Twitter: @AdobeCare

Good luck, and hope they can solve the issue for you.

Hunt

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