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Participant
Jan 12, 2023 10:45 AM UTC
Answered

Adobe Livecycle ES2 Version 9.0.0.0. Expired, Need to renew.

We are using Adobe Livecycle ES2 Version 9.0.0.0.
Under credential details of admin UI, we see that it has expired on 08th January 2023.

Same goes with the certificate as well.
We are using Livecycle to invoke processes and services from our application form (PDF) and we can see that few functionalities are not working which calls the webservices through Livecycle

While checking the logs we have the following error:

Caused by: com.adobe.livecycle.readerextensions.client.CredentialException: ALC-RES-001-027: Unable to apply the requested usage rights because the credential specified, [PRODUCTION CREDENTIAL], expired on [Sun Jan 08 19:00:00 EST 2023]. 

 

and 

Caused by: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.

 

We need urgent help to renew these certificates/credentials and to import them to our Livecycle.

Since it is impacting our production environment, We need a very quick response ASAP.

 

Regards,

Sai Likhith Raju

[personal info deleted by mod]

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    kglad
    kgladCorrect answer
    Community Expert
    Jan 12, 2023 12:41 PM UTC

    7 replies

    kglad
    Community Expert
    Community Expert
    Jan 12, 2023 11:23 AM UTC

    that has its own forums where you should post your issue. unforunately, i cannot move your message to that forum, or i would do so. https://experienceleaguecommunities.adobe.com/

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    Participant
    Jan 12, 2023 12:36 PM UTC

    We don't have the option enabled to open a ticket. Any suggestions on this?

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jan 12, 2023 12:41 PM UTC