Adobe Online Store Doesn't Work

Question

I don't know if this is the right forum to post this, but I didn't know where else to put it. Several days ago I tried to purchase Premiere Pro and the store won't let me. Each time I add it to my cart then go to check out, it replaces PPro with an Adobe product I already purchased several months ago. I tried adding other Adobe products instead and it does the same thing. I can't delete the already purchased product with anything else.

I reported it in a chat with two Adobe representatives from customer service and sales. The latter was clueless and kept trying to sell me another product when I was trying to purchase an upgrade then asked me what I was going to use the program for.

Does anyone know if the store is going to be fixed soon? I can't find a link anywhere on this website to report it other than to the worthless chat room or call. I understand calls have a holding time of about 30 or more minutes. I haven't seen any complaints about this in the forums so I'm assuming nobody is purchasing anything lately.

WBoswell · Accepted Answer

I discovered the reason why it didn't work in Firefox was because I let the software import my favorites and passwords. I uninstalled Firefox then reinstalled without importing favorites and passwords. After that, I didn't have any problems with the cart or checking out.

By the way, I returned the volume licensed version and I'm just waiting for my refund from Adobe so I can purchased PPro CS6. For some reason, my IE9 still doesn't work. I didn't want to deal with volume licensed upgrades since they are separate from the regular store.

I thought about deleting all the cookies myself and perhaps IE will work again if I do. I'm glad to hear I'm not the only one having problems with IE. I should probably uninstall it and go back to IE8. I think that's what comes with Windows 7.

the_wine_snob · Answer

I had similar issues, when going to purchase the upgrade for PrPro CS 6, from CS 5.5.

I was using Chrome, as my browser, and was told to delete all Adobe cookies. As many of those are useful for other things, at least to me, I just fired up IE 7 (in my case), and suddenly the Adobe Store did just what I needed. As I use it sparingly, there were few, if any, Adobe cookies.

Good luck,

Hunt

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