Adobe Service

I just got helped on the phone with Paulo- they do care- THANK GOD! leave your serial number and info. Alos give them information about what happened to you ie i had someone hang up on me, i suggested the outsource people immediatley give a customer id so they can be held accountable. My product is working now and thank you thank you Paulo- I also posted on illustrator on facebook, i think posting there also might give you help. The management is getting employees from different departments to help clients help- there is a light at the end- happy client once again, truthfully illustrator is the best and i hate to look for another program. Have faith you will be helped. thanks again. teresa vigil - wedding photographer in california.

BPphotographics wrote: I have been on hold for more than 3 hours today and still am what does it take to get help from Adobe. I have been an Adobe user for mare than 11 years - this is not acceptable - please advise. Frustrated user

The only way that seems to get any useful reponse these days is to email the gentleman at the top of this forum.

http://www.adobe.com/support/open_letter_to_adobe_customers/

There is a feedback forum which we are told is also monitored by adobe.

http://forums.adobe.com/community/general/adobedotcom_feedback