Adobe Support Community / Misleading Emails

Forum|Forum|3 years ago
October 21, 2022
3 replies
191 views

The text snippets that users or staff include in support forum eplies, referencing another reply are not formatted clearly in email notifications and it's impossible to read as who commented what. Kindly be more sensitive to designing the email formatting for reading replies. Thanks.

Feature request

This topic has been closed for replies.

LinSims

Community Expert

The forum software is not an Adobe product. It is provided by Khorus. There's not a lot we can do about how it works.

Nancy OShea

Community Expert

Email copies of forum replies are not supposed to look like HTML. They are plain text. If you want a better user experience, use the web forum. Check your notifications folder (bell icon next to your Avatar) for replies.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

these are user forums. if you want to leave a suggestion for adobe, use this- https://www.adobe.com/products/wishform.html

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