AdobeARMservice could not be stopped

Each time i try to install a new version of Adobe Acrobat Reader i get the error message “Error 1921 Service Adobe Acrobat Update Service (AdobeARMservice) could not be stopped. Verify that you have sufficient privileges to stop system services”.

This is on my company windows 11 laptop and has been going on for about a year now hence i am stuck on version 2024.002.20895 and am constantly getting prompts to update that always fail.

I don’t see any service called AdobeARMservice in my Services to stop.

I raised a ticket with my company it department 9 months ago but they haven’t been able to fix it.

How can i stop this error and update to the latest version please?

thanks...