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try67
Community Expert
Community Expert
March 1, 2013
Question

Annoying new format of emails

  • March 1, 2013
  • 2 replies
  • 1678 views

For the last couple of weeks the format of (some of) the emails I'm receiving from the forums has changed, to the worse.

They now contain a huge and unnecessary black bar at the top:

Also, because the title of the email contains "Re: " before the name of the thread they no longer become a part of the original email thread, causing my (Gmail) inbox to be filled with messages and making it harder to follow the threads...

Please, reverse this change. It is annoying and cumbersome.

    This topic has been closed for replies.

    2 replies

    Phillip M  Jones
    Inspiring
    March 2, 2013

    This is an old Problem  I've been reading the forums since we went to drive and depending I suppose what server ends up serving the message all related threads to a subject should always always be threaded.  But more times than not,  all of subject is threaded, none are threaded or some of the subject are and some are not, and sometimes what should be threaded have the Re; before it  and sometimes not. Been like this ever since we've associated with Jive. We never ever had this problem on the old system.  In the past I reported it several times. After I figured out it was falling of deaf ears. I just decide to put up with it. Jive is not going to fix it and has no intrest in doing anything except giving lip service to us.

    adobe-admin
    Legend
    March 1, 2013

    Working on it. No changes were done on our side, so Jive is having to look into it.

    try67
    Community Expert
    try67Community ExpertAuthor
    Community Expert
    March 2, 2013

    Glad to hear it... It is becoming almost impossible for me to follow the forums like this.

    Claudio González
    Legend
    March 3, 2013

    In my opinion, these forums were originally designed to be followed on-line. Cell phone messages came later and have had to try to adapt to old formatting, not very successfully it seems (I have never used them; I work on screen in my computer). Not to mention Jive's notorious lack of capacity to adapt to any changes (or even correct shortcomings), at least in the Adobe forums.