Are these still User to User forums?

Forum|Forum|13 years ago
February 16, 2012
2 replies
7270 views

Since my first visit to these forums, it has been very clearly stated that this is a User to User area, and that these forums are not a way of addressing Adobe. However, lately I have noriced that the expression "User to User" no longer appears in the main page of almost any forum (it does in the Spanish forum, but it also says forums when there is only one). Also, a number of new participants have appeared who display the label Adobe Employee under their names.

Has the situation changed? I ask because, if there are regular participants speaking officially for Adobe, I don't want to appear as a fool by misleadingly addressing "lost" users to other pages when they are really at the right one.

This topic has been closed for replies.

Jacob Bugge

Community Expert

Chris,

I am very sorry to hear about employee bashing.

I certainly hope nothing of the sort has happened in the Illustrator forum where some of us really miss Teri (only few others have been round, rarely and long ago).

Zeno Bokor

Inspiring

Don't know the company policy on this but my understanding of it is that while yes, there are Adobe Employees who read the forums this isn't the best place to contact them as most of them are doing it in their free time. (Just about) Every situation that would require an Adobe Employee to answer a question/problem could be better resolved someplace else: problems with customer support? adobecare email; feature request/bug report? there's a designated page for that for each product; problem with serial number or somesuch? contact customer service, etc.

Claudio GonzálezAuthor

Legend

If they are doing it in their free time, why identify themselves as employees? And there were several of them in the Reader forum, but right now I can only find one and don't have the time to look more closely...

Zeno Bokor

Inspiring

For the same reason that i'm identified as a Community Professional here: somebody noticed that i'm one so i got the designation in the forums. Also, just because they're here in their free time doesn't mean that it isn't related to their work: it's one thing when a random user asks someone for their computer logs and it's another thing entirely when that random user is marked as an Adobe Employee.

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