Asking a questions signs me out

Forum|Forum|11 years ago
May 13, 2014
1 reply
1108 views

Hi,

If I want to search for an answer, I go to the relevant community and switch to the overview tab.

I then enter some text into the "Ask a Question" box and then my instinctive action is to hit the enter key. This causes the forum to log me out.

I am using IE11 on a Windows 7 system. Do I have something set wrong or must I just avoid using the enter key?

Brian

This topic has been closed for replies.

Jacob Bugge

Community Expert

Brian,

Do I have something set wrong or must I just avoid using the enter key?

The Enter key had an unwanted effect (although different) even before the latest change.

It may be safer to avoid the Ask a Question altogether.

Little_Pale_FaceAuthor

Inspiring

Hi,

The problem is that we like new users to do a search before they start asking questions. I know some users are being logged out and becoming even more frustrated by Adobe's support. The "Ask a Question" could be the first thing they are seeing when visiting the community.

I would like to either see the enter problem fixed or the item removed from the overview screen.

Brian

adobe-admin

Legend

If you hit the Enter key it should start a new discussion.

If you just type into the Ask box and wait, it should bring up search results.

Does the log out happen in all forums? Or just specific ones? Can you point us to one place where this happens to you? And do you use the Remember Me box when you sign in to forums?

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