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TᴀW
TᴀW
Legend
July 20, 2009
Question

At least they're trying?

  • July 20, 2009
  • 6 replies
  • 4593 views

I just got a call from a Jive technician (who was given my number by John). They're working on speed improvements it seems. We spent about 10 minutes (he managed to get to see my screen on his computer. He also asked me to install Firebug). The main point I made was that logging in every day is unnecessary and very slow. Also, I mentioned that a quick reply box would speed things up a lot. The actual speed of going from one forum to another and opening threads is okay. Average. He took note of all the points...

FYI.

Ariel

    This topic has been closed for replies.

    6 replies

    A
    Anonymous
    July 21, 2009

    When I would tell my mum I was trying, her answer was always "yes you are very trying"

    A
    Anonymous
    July 21, 2009
    At least they're trying?

    hmm... from here "trying" looks an awful lot like "doing nothing much at all".

    B
    Bob_Peters
    Inspiring
    July 21, 2009

    dave milbut wrote:

    At least they're trying?

    hmm... from here "trying" looks an awful lot like "doing nothing much at all".

    Exactly.  Once again, I am impressed by your brilliance!

    A
    Anonymous
    July 20, 2009

    Sorry, they're just jiving with you.  The login issue is supposedly Adobe's problem so I doubt it's even on Jive's list to think about.  I know you're trying to do the right thing and be helpful but most likely this thing is beyond hope.  Even Lt Data would be intimidated at the length of the bug list.

    Let's just point out a few things:

    -They are having users/customers assist them with extremely common reproducable problems they could test themselves, so clearly they do not spend nearly enough money on testers...or test plans..

    -Users/customers not using Firefox get no consideration since they only seem to develop on Firefox (install Firebug?) and obviously only do minimal testing in other browsers... if they even test more than two.

    -Quick reply could make things even worse as it's just more jived up client side javascript code, and they are clearly incompetent at writing such (helps to have an actual test plan too)

    -Quick reply shouldn't be necessary anyway - basically this is saying that the way to fix the slow speed and problems with the text entry component is to avoid it entirely (might as well just remove it if it can't be fixed)

    -I can't wait to see if the toying around with fancy JavaScript optimizations, which may not even be possible, introduces new bugs or "new Jive features"

    As long as they're paying for maintenance on this rubbish Adobe is just throwing money at the problem and hoping it'll go away, we'll see what happens.

    J
    Jochem van Dieten
    Inspiring
    July 20, 2009

    Ansury wrote on 2009-07-20 21:47:

    The login issue is supposedly Adobe's problem so I doubt it's even on Jive's list to think about.

    The issue with being logged out while typing a reply (instead of much

    earlier) is Adobe's issue. But the length of a session is under Jive's

    control.

    Jochem

    --

    Jochem van Dieten

    http://jochem.vandieten.net/

    A
    Anonymous
    July 20, 2009

    But combining the shop and the forums was adobe's stupid idea!  

    A
    Anonymous
    July 20, 2009

    I think they should also investigate the look of the forum with some of the usability tweaks installed to see if they can hardwire them into the system instead of the current duct tape and paperclips stuff we've done.

    Phillip M Jones
    Phillip M Jones
    Inspiring
    July 20, 2009

    You sure they weren't just Jivin' you, man !?

    TᴀW
    TᴀWAuthor
    Legend
    July 20, 2009
    You sure they weren't just Jivin' you, man !?

    Pretty sure not. Here's the link he used to set up an Acrobat Connect Pro meeting: http://jivesoftware.acrobat.com/

    Visit www.id-extras.com for powerful InDesign scripts that save hours of work — automation, batch tools, and workflow boosters for serious designers.
    Kath-H
    Kath-H
    Inspiring
    July 20, 2009

    Well, that's good. I do hope he gave them Jochem's number too, that would get the email issues sorted and probably plenty more. As long as the Jive folk first listen, then ACT!

    TᴀW
    TᴀWAuthor
    Legend
    July 20, 2009
    Well, that's good. I do hope he gave them Jochem's number too, that would get the email issues sorted and probably plenty more. As long as the Jive folk first listen, then ACT!

    Funny you should say that, I was thinking exactly the same thing myself. I'm not a major user of these forums and Jochem, and many others here, would have had a lot more to say than I did. I wonder how many others they've called.

    Visit www.id-extras.com for powerful InDesign scripts that save hours of work — automation, batch tools, and workflow boosters for serious designers.
    J
    Jochem van Dieten
    Inspiring
    July 20, 2009

    Arïel wrote on 2009-07-20 21:16:

    >> Well, that's good. I do hope he gave them Jochem's number too, that

    >> would get the email issues sorted and probably plenty more. As long as

    >> the Jive folk first listen, then ACT!

    Funny you should say that, I was thinking exactly the same thing myself. I'm not a major user of these forums and Jochem, and many others here, would have had a lot more to say than I did. I wonder how many others they've called.

    They are investigating the performance issues of the web interface.

    Since I hardly use the web interface, and when I do do not experience

    performance issues, I have no useful input for them.

    Jochem

    --

    Jochem van Dieten

    http://jochem.vandieten.net/

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