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March 9, 2011
Question

ATTN: Adobe-Admin Troubles with the Adobe Forums

  • March 9, 2011
  • 1 reply
  • 1026 views

Received an email from an Adobe Partner. See message below:

I am not sure who to contact to get help with this issue, but we are unable to reply to or post new content to the Adobe Forums. (http://forums.adobe.com).

We can enter the text for the topic, but the field to enter the body of the content is read only. We can't click in it or type in it.  This is when creating a new discussion, or responding to an existing thread.  When creating a private message, We can type in the title and content, but when we submit, it deletes all the content and says that the body can't be empty.

In each of these cases, we have tried it on multiple machines, with multiple accounts.  Both Windows/Mac, XP/Windows 7, Internet Explorer/Firefox/Chrome.  Same results in every case.  We have also ensured that browser add-ons like AdBlock are not installed.

We would appreciate some direction on how to resolve this issue.

Thanks,

Please advise what's causing this. Is this an account based problem or there is a problem with the forums?

Thanks.

    This topic has been closed for replies.

    1 reply

    Inspiring
    March 9, 2011

    That is an account / computer based problem, not a problem all users of the forums are experiencing. Those different computers / accounts wouldn't all be in the same domain behind the same proxy server or with the same virus scanner installed, would they?

    March 9, 2011

    I'll verify that information first. If ever they are,  is that what's triggering the problems?

    Inspiring
    March 9, 2011

    It is my best guess.