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R
Rstra
Participant
May 30, 2013
Question

Bad Customer Service - no solution for Trial Version for CC install

  • May 30, 2013
  • 3 replies
  • 868 views

Hi,

I'm having problems to install my CC apps, since I`m having the issue on the apps keep asking for a serial number.

I already tried all the solutions that I found on  the foruns: delete cache, install using English International as my preferences on Adobe Manager App, etc etc

That is only happening on my PC with Windows 7. On My Macbook Pro everything is working fine.

Well, today I tried the Chat option from  Adobe Customer service, and after I spend a long time with them, they just dropped the connections when they doint have

anyother solution for me.

It waa bad experience from Adobe.

At least I still have some time to cancell my CC signature If I dont get this solved on the next days.

    This topic has been closed for replies.

    3 replies

    A
    Anonymous
    May 31, 2013

    Do you have CS6 perpetual installed?  If so Deactivate it.

    pwillener
    pwillener
    Legend
    May 31, 2013

    Adobe.Hacker is right, MVP are worthless regarding serial number issues; only Adobe Customer Support can help you with this.

    All I can do is point you to http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

    Adobe_Hacker
    Adobe_Hacker
    Known Participant
    May 30, 2013

    If you don't get any help at this link then I have to agree that it is a bad Customer Service:

    <http://forums.adobe.com/community/creative_cloud>

    There's nothing you can do because Adobe in their wisdom decided to have these forums so that unpaid volunteers can help customers in exchange for worthless title called MVP.

    They also have a call Center in India where the staff are paid huge amounts (thousands of rupees per month) to help you.

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