Banned Participants Question

Very strange but slowly but surely the forums are reverting back to people answering questions, not insulting the people who ask them, etc…

I, for one am glad that this seemingly eternal problem was addressed.

pbc

But least in the Wizard of Oz it was all a dream and everybody went back home to the way it was.

Regarding the "old school" (not sure if I'd consider myself that really) Adobe users wanting to revert back to WebX: yes, this is true and has been said plenty of times.  But many other times (possibly more because we've been told going back is impossible) we've also said find something that does work, because clearly this jiveware does not work, and can't be fixed-- EVER! 

The fact that it only gets worse, or at best replaces old bugs with new ones, makes it very clear that the quality of this jiveware is going to stay at the same miserable level until it's ultimately replaced by something functional.  Preferably something that doesn't utilize a million pointless Mickey Mouse features, terribly written browser specific JavaScript Ajax hack garbage, and... let's not forget the horrid performance and pathetic support from the jives.

JIVEWARE HAS TO GO some day, when will it be?  Will the replacement be announced before, or after every disgruntled user leaves for greener pastures?  (Possibly taking their business with them.)  Myself, I'm still open to other options at Microsoft, and that means my "purchasing power" at the office is too.  User-to-user community support is important to have available with modern software products--this form of support has gone down the toilet since the Jive curse.

Heck, even a simple sticky note from Adobe admitting that they were deceived by the Jive Snake Oil salesmen into believing the software could support this community (understandable, sales people are good liars), with a promise to do what they can to replace this JiveMess as soon as possible, would probably retain many of the old users!

A counter productive decision that I fail to see any good in. "Their fourms, their decision". So be it.

Adobe has reviewed the request and user history and decided to leave the bans in place for the additional people requested.

The abuse of users here was a tragedy. Now a healthy, respectful community can be rebuilt. Perhaps.

I bailed out of the PS forum many years ago. Now there's a chance to answer a beginners question without a pre-formatted RTFM response. What's wrong with beginners? Do you remember the first time you opened Photoshop? It's been quite a while but I remember the mystery.

The abuse had to stop. Period.

Capitiv8tr, your smug defense of the current climate doesn't help. It's inflammatory. Perhaps your point is to cleanse, but it's not constructive.

What WE have to get back to is a welcoming environment where people can ask questions and not be intimidated. If you think someone is an idiot then don't respond. People that think others are idiots are a self-fulfilling prophecy.

pbc

It pretty much proves my point when people pick apart what someone is saying in order to choose the bits they want to focus on to turn it into whatever they want it to be.

Did anyone catch the real point that I was making? It was that the Adobe employees making the decisions should communicate with those affected. In addition it was saying that it's a long standing problem which is not going to be easy to solve.

If said employees decide to just ban (after very many notices in the forums about expected behaviour, btw) that is their choice. That they got banned should be no surprise to those that were. Unless, of course, they choose to ignore the warnings... assuming perhaps that it couldn't apply to them. Surprise! It did. And, it does.

We are drifting off the topic of good charitable people, donating free time and resources over the span of many years, being banned for life as a result of a first time offense.

I'm not a conspiracy theorist so I think Captiv8r's analysis in his first post above is accurate, BUT I disagree with the harshness and finality of the response to the TOS violations.  If Adobe wasn't enforcing the rules and allowed things to get out of hand then part of the blame is with the administrative policy; it's unfair to suddenly start enforcing the rules more strictly without a warning, pulling the rug out from underneath everyone who may not have realized they were crossing the line Adobe has drawn for user behavior.

IMO all recently implemented bans should be lifted on a probationary status perhaps, and if after this very clear warning, TOS violations still continue, go ahead and re-ban.

Permanently banning someone from user support for software they have purchased and support other users with isn't very wise or fair.

Being banned for life for being outspoken and passonate about their beliefs on a topic is ridiculous. Strike that: make that ludacris. The so called crime (what crime?) does not deserve the unjust ban for life punishment forced upon them in a cold harsh way.

Maybe a few days suspension is ok to cool off for a first offense. But to ban someone for life for the first offense is insane and cold blooded. There banned people that hold in their minds intellectual knowledge far superior and advanced then any customer support service can ever have or even wish for. If Adobe can afford to lose this intellectual knowledge base, for some minor first time infraction, then so be it. These people, for years and free of charge, helped hundereds of people and that is the thanks they get: Banded for life. Nothing like Adobe shooting themselves in the foot to make a point.