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T
tempAcct123
Participant
July 13, 2012
Question

Broken Link for My Information

  • July 13, 2012
  • 3 replies
  • 3665 views

When I click on My Information, the page loads half way and goes to broken link screen. I registered on another account (this) and it is working fine. It only happens to the account I used primarily. Also when I tried to use the forum on the previous account, I got stuck in the Screen Name. I pressed confirm and unable to proceed.

    This topic has been closed for replies.

    3 replies

    adobe-admin
    adobe-admin
    Legend
    July 13, 2012

    I have reported this to the Adobe.com folks.

    Wognum
    Wognum
    Participating Frequently
    February 12, 2013

    Still not working!

    Please fix this. I really need to change my password...

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    July 13, 2012

    When I try the link that Pat gave, I am taken further to the Sign in page after about 4 seconds.

    https://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1&returnurl=https://www.adobe.com/account/account-information.html?sso=1

    pwillener
    pwillener
    Legend
    July 13, 2012

    I signed in before going to the My Information page.

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    July 13, 2012

    And I was signed in, too, but still thrown (out) to the Sign in page; when I used the (double) Back Arrow I was taken back in to the Information page and thrown out again.

    Since your link to the Information page opened in another Tab, I could just switch back to the original Tab and post here, still signed in.

    I wonder whether I could have escaped back here if the Information page had opened in the same Tab; as it is, the Back arrow is greyed out so there is no way to escape backwards.

    the_wine_snob
    the_wine_snob
    Inspiring
    July 13, 2012

    I would list the general specs. (not your password) for that old account, so that Adobe-Admin can possibly help you.

    Good luck,

    Hunt

    T
    tempAcct123Author
    Participant
    July 13, 2012

    I think I made the account in September 4, 2010. That is when I use it to register for Adobe CS3 Web Premium.

    I am not sure what to provide for the general specs. When it reach the broken link page, it says to send an email but there is no link for it.

    pwillener
    pwillener
    Legend
    July 13, 2012

    Something is definitely wrong; when I go to https://www.adobe.com/account/account-information.html the page starts loading, then hangs forever like that:

    [Windows XP-SP3; Firefox 13.0.1]

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