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merryjo
merryjo
Participant
October 19, 2019
Answered

Can I write a letter to Adobe?

  • October 19, 2019
  • 3 replies
  • 762 views

Adobe seems to have quite a firewall built up around the company. Is there a way to write a letter - paper or digital - that will get read by an actual human being?

 

    This topic has been closed for replies.
    Correct answer Dave Merchant

    The only official route for the public to contact Adobe is via Customer Care - details at https://helpx.adobe.com/contact.html

     

    Office locations are listed at https://www.adobe.com/about-adobe/contact/offices.html but there is no guarantee that a letter would reach an appropriate department.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 21, 2019

    Sure. You can write snail mail letters to Adobe. I'm also sure they get read, but I'm not sure that you will get your letter reaching the person you want to reach. 

     

    However, if your matter is of technical nature. either use the fora or use customer service to get a solution. If your matter is of commercial nature, you should use customer service or contact Adobe sales. 

     

    And yes, it is possible to get in touch with Adobe employees. But as Adobe is a huge company and there are many customers don't expect to get in touch with the upper management. 

    ABAMBO | Hard- and Software Engineer | Photographer
    D
    Dave MerchantCorrect answer
    Legend
    October 19, 2019

    The only official route for the public to contact Adobe is via Customer Care - details at https://helpx.adobe.com/contact.html

     

    Office locations are listed at https://www.adobe.com/about-adobe/contact/offices.html but there is no guarantee that a letter would reach an appropriate department.

    Tacafy大尉
    Tacafy大尉
    Legend
    October 19, 2019

    merryjo, good evening.
    Do you want to write a letter to an Adobe person on this post?

    A rant about integrity
    https://community.adobe.com/t5/Community-Help/A-rant-about-integrity/m-p/10679901#M56144

    Then I understand your feelings, but unfortunately
    There is no way to write letters to Adobe (both paper and digital).

    A lot of experts called MVPs and ACPs (they are not Adobe staff) and Adobe staff are also traveling in this community forum.
    You can only expect them to see the post you just posted.

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