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ScottPrentice
ScottPrentice
Inspiring
January 7, 2011
Question

Can't change forum email address

  • January 7, 2011
  • 1 reply
  • 1023 views

I've changed my Adobe Profile email address, but the email address associated to the Forums doesn't seem to change, and I don't see any way to change it. Am I missing something?

Thanks!

...scott

    This topic has been closed for replies.

    1 reply

    adobe-admin
    adobe-admin
    Legend
    January 7, 2011

    Have you logged out and back in? The forum has to pick up the new info from your Adobe ID account. It does that when you sign in.

    ScottPrentice
    ScottPrenticeAuthor
    Inspiring
    January 8, 2011

    Yup .. just tried it again to confirm. I change the address over a month ago, but just noticed that it hasn't updated in the forums.

    After logging out then back in I go to http://forums.adobe.com, then click my username, and then my Profile tab. The old address is still shown here, and emails still come to the old address.

    ...scott

    adobe-admin
    adobe-admin
    Legend
    January 8, 2011

    I don't have an answer right now. I will try to have it checked out on Monday. I do see the different email address in your Adobe account and your Forum account.

    Your email address is not stored in the forums, so it should update when you sign in. I am guessing that it could be a cookie issue, if you want to try clearing any Adobe cookies from yoru browser in the meantime.

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