Can't change my email

Forum|Forum|17 years ago
May 13, 2009
2 replies
2525 views

I need to change the email address in my Adobe profile, I enter the new info in the form but then it says "an error occurred".

First time on the new forum, seems quite buggy.

This topic has been closed for replies.

Jeremy ABAuthor

Known Participant

See attached screenshot for error. Email addresses blurred out for obvious reasons.

Phillip M Jones

Inspiring

patience. it takes a while for virus check to see if your sending virus in the attachment.

adobe-admin

Legend

Your email address comes from your Adobe ID and is not part of your forum profile. Each time you log in the forum gets the address from your Adobe ID. So there is no place to change your email addresss in the forums. You have to go out to your Adobe ID information at Adobe.com to change it. There is a link to your Adobe profile. Click on Your Stuff in the bar at the top of the forum. Click on Profile. Then click on Edit Adobe Profile in the Action panel. This will take you out of the forums to a page at Adobe.com that says Edit Your Account Information. There you should see a Change button next to your Adobe ID / E-mail (and an alert that changing your email address will change your Adobe ID).

If that is not working please call the Adobe Customer Service foks at 800-833-6687. There isn't anything we can do from the forum side to change your account information at Adobe.

Thanks!

John

Jeremy ABAuthor

Known Participant

Just tried again... now when I click to change my email there is no error and it goes back to my profile page unchanged, still the old email address.

Ramón G Castañeda

Inspiring

Finderdesigner wrote:
…now when I click to change my email there is no error and it goes back to my profile page unchanged, still the old email address.

Well, it is through your Profile Page that you need to change your email address.

Jeremy ABAuthor

Known Participant

Thanks, but that's what I'm trying to do, change my email on my profile page. That's where I get the error.

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