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AugustinSyu
Participant
February 23, 2020
Question

Can't change my screen name and profile image

  • February 23, 2020
  • 2 replies
  • 609 views

I did some changes in the "account settings"->"edit on adobe account"->"profile/change" and nothing happened to my forum profiles.

Please help

This topic has been closed for replies.

2 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 24, 2020

I suspect they are having the usual problem of the change not propagating from the profile to the community forums. This is a known issue that Adobe still hasn't fixed.

 

I'll let an employee know that you want a name change. Is the name you want in your profile?

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 24, 2020

More explicitly, what name do you want to appear in the forums? Please reply here.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 23, 2020

    Did you try signing out and then back in?

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