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ilssac
ilssac
Inspiring
May 14, 2009
Question

Can these forums NOT log me out in the middle of a reply.

  • May 14, 2009
  • 6 replies
  • 5737 views

This is becoming a daily event for me.

My work flow currently is something like this:

1) At the beginning of my work day, I review my e-mails and RSS reader for new messages to the Forums I monitor.

2) I'll usually find a couple to whichI feel I can contribute support.

3) I'll click on a link to fire up a browsers for a reply, since the e-mail reply feature is too buggy for my taste and there is yet any other type of replacement for NTTP type interactions.

4) Since it is usually about 24 hours since I last logged into the Forums, I am usually still logged in.  So I click a "Reply" link and bring up the form to post a message.

5) During the time I am composing the message my 24 hour login period expires.  When done typing, I click the "Post Message" control and boom.  I am told I can not post a message.  That I must login again.

Fine, I need to login again, but that message that I may have spent quite some effort composing is GONE!  I can not click the back button to retrieve it because of the DHTML nature of the message form.  The login process does not remember my post.  It is just gone and I have to re-compose it after I login again.

This is just a really poor user experience.

    This topic has been closed for replies.

    6 replies

    A
    Anonymous
    May 15, 2009

    There seems to be no set pattern for this.  Sometimes I am logged out during the day, especially if I disconnect from internet.

    But many days when I start my computer in the morning then visit bookmarked web page I am still logged in.  That is after about 11 hours of having compter off.

    So how does this compute?

    Claudio González
    Claudio González
    Legend
    May 15, 2009

    curt y wrote:

    There seems to be no set pattern for this.  Sometimes I am logged out during the day, especially if I disconnect from internet.

    But many days when I start my computer in the morning then visit bookmarked web page I am still logged in.  That is after about 11 hours of having compter off.

    So how does this compute?

    My own situation regarding logouts is a carbon copy of the above. With the exception that I have been logged out several times while writing a message, which I would think is a clear sign that I had been active for the last few minutes (no, I don't go out for lunch in the middle of writing a message). Last time this happened was earlier today, and there were changes in what happened afterwards which I think deserve reporting.

    When I finished writing my message and clicked on gthe Post Message button, I got this:

    I therefore used the Login/Register button to re-login, and when I finished, I got this:

    Please note that:

    1, My name is in both Welcomes.

    2. The first error message is asking me for a title, but there is one.

    3. The second error message (not shown, at the bottom of the message window) said something in the sense that I couldn't post a message without any text/content.

    I assumed that everything was lost, so I closed Explorer and went to do something else. About half an hour later, I came back, opened the same thread, and clicked on the Reply button of the same message I had been replying, and was surprised to get this:

    I naturately clicked on the Use Recovered button. Unfortunately, this time I was not so lucky, for I only recovered about the first half of my message. Which was of course much better than nothing.

    Phillip M Jones
    Phillip M Jones
    Inspiring
    May 16, 2009

    One thing you have done that helps eplain  posts I have on this subject. You are at least showing the yellow warning item about using a saved version message you typed before being booted off while writting a reply.

    I suspect that the cache  used for thiis limited. and perhaps your reply exceeded the size of the cache used to save.

    Ramón G Castañeda
    Ramón G Castañeda
    Inspiring
    May 15, 2009

    Here's the bottom line:

    The Adobe team, led by John C, is doing everything humanly possible to fix things.  But Jive Software is an abysmally poor piece of software run by utterly incompetent individuals and chosen by remote members of the gargantuan Adobe bureaucracy.

    A
    Anonymous
    May 15, 2009

    Ramón G Castañeda wrote:

    Here's the bottom line:

    The Adobe team, led by John C, is doing everything humanly possible to fix things.  But Jive Software is an abysmally poor piece of software run by utterly incompetent individuals and chosen by remote members of the gargantuan Adobe bureaucracy.

    This is pretty obvious, what's not obvious is why we aren't back on the old software yet.

    Claudio González
    Claudio González
    Legend
    May 15, 2009

    I was going to report this in the "More progress" thread, but I have just found out that it has been locked. I am therefore posting it here, as this seems at first sight the only discussion more or less related with this.

    I finished writing a longish message in another thread using a Vista/Explorer laptop, and clicked the Post message button. The progress bar began to move extremely slowly, so I made a successful attempt to copy and paste the text to another application. I then continued waiting for my message to be posted, but the progress bar soon seemed to get stuck. I then went to do something else in the meantime, and returned in some 5 minutes.

    Well, there was no sign of any progress and soon found that Explorer had frozen. So I restarted Explorer, came back to this forum and saw that my message hadn't been posted (it should have been #1, and there was only one message after the OP). So I openen the thread, clicked on the Reply button of the OP and... I couldn't believe my eyes! At the upper part of the screen there was a message saying that a saved version of my post was available, and asking me if I wanted to use it or not (the wording may have been very different, and I wasn't smart enough to take a screenshot of the window).

    So I chose "use saved version" (or whatever) and I got back my lost message, complete to the last dot!!!

    I am reporting this because I had seen it in my Mac/Firefox, and seem to remember having read several times that this is a Firefox only feature.

    Phillip M Jones
    Phillip M Jones
    Inspiring
    May 14, 2009

    As for reply from other person they are correct.

    On occasion: just above subject  in white area when yo go to reply again; you will see a little area in yellow with red print whih a message something on order of: adobe forums has detected some content. Do you wish to use or discard and try again. Choose to Try.

    Everytime this message come up and I click use. its the message I had written. before getting kicked off.

    Next time it should come up, then click on use in the message. If it ends up Garbled. you can always remove and start over.

    A
    Anonymous
    May 14, 2009

    Ian, if you're using Firefox there's a "Lazarus" plugin that works like a charm:

    see this thread: http://forums.adobe.com/thread/428137?tstart=60

    J
    JayJhabrix
    Inspiring
    May 14, 2009

    AxialInfo wrote:

    Ian, if you're using Firefox there's a "Lazarus" plugin that works like a charm:

    see this thread: http://forums.adobe.com/thread/428137?tstart=60

    Sheila,

    All this is all very well.... but why should the systems log you out? There is some excuse about it being tied to the Store... but they can always set a unique login there or separate the two so that you have to log in to the store each time.

    All these plug-ins – particularly the non-essential ones, such as this – are just adding to system and time overheads. Why? Because the Jive ACE idiots don't know their job?

    Jeez!

    A
    Anonymous
    May 14, 2009

    it was extremely bad form to tie the forum login to the store login. and those of us who thought about it definately made that clear long before the formal rollout.

    that's what sticks in the craws of so many long time users! the fact that they SPECIFICALLY solicited advice, asked us to kick the tires, tell them what we wanted and didn't want, THEN IGNORED US COMPLETELY at nearly every turn.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 14, 2009

    Known problem, already discussed here

    http://forums.adobe.com/thread/425254?tstart=0

    ilssac
    ilssacAuthor
    Inspiring
    May 14, 2009

    So is it know or discussed if there are improvements coming someday?

    I'll take your take your word it was discussed in that thread... I quickly scanned it and did see some mentions of the issue and some theories trying to discover causes.  But it was a rather long and winding thread that I do not have time to read through at this time.

    kanguyen
    Adobe Employee
    kanguyen
    Adobe Employee
    May 14, 2009

    There is a great deal of activity going on behind the scenes for this. There are two main things related to login that we're working on.

    1) Understanding and attempting to troubleshoot why there is such an inconsistent behaviour between the current login/timeout - much like what you've described. You are logged in for over 24 hours (not supposed to be the case) and then you get logged out in mid-post (also not supposed to happen.

    2) Separate from this, we are investigating the possibility of extending the length of time you are logged in through a "remember me" type of functionality. However, my concern is primarily with #1 at the moment, because until we can get #1 working consistently and predictably for everyone, we shouldn't be working on #2.

    I acknowledge that this is a very poor experience, one we're working to try to rectify. Hope that helps.

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