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Participant
Mar 15, 2024 2:36 PM UTC
Answered

Cannot change Adobe password

I normally login with my Google account but I'm now trying to set a new password, no matter what password I use I get the following error:

 

"does not contain your name or email address"

 

This happens even when I choose 'Suggest strong password' from Google Chrome

kglad
kgladCorrect answer
Community Expert
Mar 15, 2024 2:49 PM UTC

are you signed in with your account id?

2 replies

Jumpenjax
Community Expert
Community Expert
Mar 15, 2024 3:04 PM UTC

I agree with Kglad. Make sure you are signed into your CC id.

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Lee- Graphic Designer, Print Specialist, Photographer
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Mar 15, 2024 2:49 PM UTC

are you signed in with your account id?

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