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biggreenmouse
Participant
November 7, 2012
Question

Cannot change country on My Adobe profile

  • November 7, 2012
  • 1 reply
  • 1585 views

Recently moved countries as one does in the 21st century. Bought a new Adobe product, registered it and then remembered i needed to change addresses on My Adobe ID, only to find this is not possible.

Went to Adobe Contact page went through to a Live Agent who promptly looked at my query then hung up saying thank you for contacting us and please leave your comments. Was unable to leave comments. They must have a profanity filter.

Then called Adobe. Well, tried to call Adobe. Then called them again. Different number. After pressing more buttons than i care to remember i was transferred back to what i assume is the same call center that i was texting earlier. I held for 10 minutes whilst they looked into it only to be told that it is not possible to change your country and that i would have to create a new account. Which means i need to use a new email address.

Googled it. Seems it's true. Seriously?! 

Come on Adobe. Great products but absolutely rubbish help/contact/website.

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1 reply

T
Trolljegerer
Participant
November 14, 2012

Same story for me. I tried to change country on their 'chat'..... seems as though they deliberately misunderstand and dodge the issue until they hang-up. I'm trying to change from UK to Norway (still in the same region)... Their stock response is to open a new ID (and lose all your serial numbers, preferences and history). No thank you.

Adobe, you are a global company. We are global customers. As biggreenmouse reminded you: this is the 21st century.

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