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A
Anonymous
September 20, 2010
Answered

Cannot change e-mail address in forum profile.

  • September 20, 2010
  • 1 reply
  • 1401 views

I just changed my Adobe-ID from my (very) old e-mail address to my current one. So far, so good.

But if I look at my profile in the Adobe support forum, it still shows my old e-mail address.

Is there a time lag in between changing the ID and the update to the forum profile,

or has the e-mail address of the forum profile to be changed through other means?

    This topic has been closed for replies.
    Correct answer Jochem van Dieten

    Marcel.Duff wrote on 9/20/2010 12:56 PM:

    Yes, I've done that

    Doesn't look like it from here. Can you logout and login again?

    1 reply

    J
    Jochem van Dieten
    Inspiring
    September 20, 2010

    Marcel.Duff wrote on 9/20/2010 12:04 PM:

    Is there a time lag in between changing the ID and the update to the forum profile,

    or has the e-mail address of the forum profile to be changed through other means?

    Did you do the last step from the instructions in the FAQ?

    http://forums.adobe.com/thread/416504?tstart=0

    A
    Anonymous
    September 20, 2010

    Yes, I've done that, and in the panel Adobe ID it shows the correct e-mal address.

    But under the forum profile it is still the old one, and also all the mails informing about

    new thread entries (including yours) get sent to that one.

    J
    Jochem van DietenCorrect answer
    Inspiring
    September 20, 2010

    Marcel.Duff wrote on 9/20/2010 12:56 PM:

    Yes, I've done that

    Doesn't look like it from here. Can you logout and login again?

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