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Inspiring
August 24, 2025
Question

cannot play the video from an MP4 file which worked well very recently

  • August 24, 2025
  • 2 replies
  • 95 views

Hello to y'all,

I need some help.  An MP4 file was sent to me that was important. I watched and listened a few times but yesterday the video did not open properly and only the audio worked.  Instead I got an aqua colored screen and no video. Instead of any time line under the video I just got a red line moving quickly across the screen and I had no control whatever. 

Can someone help me correct this situation?

Thank you,

Photodoc16

2 replies

Nancy OShea
Community Expert
Community Expert
August 26, 2025

What does this have to do with Adobe?

Which device & MP4 player are you using?

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
August 24, 2025

what app?