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Question

Cannot send private messages to some participants

Forum|Forum|14 years ago
October 27, 2011
6 replies
2971 views

As the title says, I found today that I cannot sent PMs to some participants. One of them is Jacob Bugge, another is dave milbut; their names are not recognized even when copying and pasting from their profiles. I have tried a couple of other participants who have been recognized without problems.

Anyoner knows how to do it?

This topic has been closed for replies.

Claudio GonzálezAuthor

Legend

This problem has not been corrected yet.

Jacob Bugge

Community Expert

I have just tried 18 names across a few forums.

I got 8 right, 2 of them are in my PM Address Book.

9 returned nothing usable, 2 of them are in my PM Address Book.

1 showed what seemed to be an outdated version with a middle name initial.

A less than convincing score.

And what Claudio just said.

As I mentioned in the other thread, after the latest forum change I have no clue how to get someone into the Adress Book and how to use the names there (having got them there before the forum change).

Claudio GonzálezAuthor

Legend

Here is another funny thing I noticed.

Here is an example of the list I get when I am writing someone's first name:

However, when I continue and start writing that person's second name, the list changes to something like this:

which is not what I would have expected.

adobe-admin

Legend

It might have to do with how Jive handles spaces in user names. I don't remember of Jive natively does or doesn't support spaces. But we override that by bringing in names from Adobe IDs which do support spaces.

Claudio GonzálezAuthor

Legend

But John, Bill Hunt, Jochem van Dieten, Phillip Jones, George Johnson all have at least one space in their names, and they all appear in the lists when I type their names, even long before completing them... (just tested a few names from the lists of Top Participants).

Jacob Bugge

Community Expert

Claudio, I received a PM from both you and John; he is working on it.

Claudio GonzálezAuthor

Legend

Yes, JC also wrote to me. And if you received my last test PM, it means that Neil's workaround does work for new messages.

Noel Carboni

Legend

Have you tried clicking first on their avatar, then on the Send private message link in their Profile page?

If you do that you need not enter anything else into the To: field.

-Noel

Claudio GonzálezAuthor

Legend

Not very practical if all one wants to do is to forward an existing PM, but it seems to work for new messages. At least my recent test wasn't rejected.

Noel Carboni

Legend

I know it might be a bit of a pain in the butt, Claudio, but if you want to forward a PM to someone you can't otherwise address, you could just copy/paste the content you're trying to send into a new PM that you've set up using the Send private message link as I described above.

-Noel

Jacob Bugge

Community Expert

I have experienced the same a while ago, as mentioned here (post #32):

http://forums.adobe.com/message/3993163#3993163

By the way, in that connexion where I wanted to forward a PM with additions to an earlier PM reply, I tried in vain to find a way to include the sender in the Adress Book.

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