Legend

Question

Changing my email address leaves my Adobe ID unchanged

Forum|Forum|16 years ago
December 30, 2009
4 replies
3741 views

As reported in another thread, I think that the reason for being logged out every time I close my browser is a problem with my Adobe ID. My current ID is NOT my email address, but when I try to log in, I am prompted with my address, not with my ID. And I cannot log in using my address, because this is not paired with my password, while my ID is.

In an attempt to solve this problem, I decided changing my email address to a new one. I went to Your account in the top line, and followed all the steps to change my email address -which I was warned would change my Adobe ID, just what I wanted. I even checked the box indicating that I wanted to use my email address as my ID.

Well, my email address was duly changed, but my Adobe ID was not: I still had to log in using my non email address Adobe ID. I then logged out completely using the button in the index page, changed to a non Adobe site, removed all Adobe related cookies, restarted my browser, went again to Your account, where I changed my email address to the same I was using before. Again, the change of address was accepted, but this produced no effect whatsoever on my Adobe ID.

I would welcome constructive suggestions.

This topic has been closed for replies.

Jacob Bugge

Community Expert

Claudio,

Have you tried a PM?

http://forums.adobe.com/people/John%20Cornicello

http://forums.adobe.com/people/kanguyen

I believe most of those from Adobe are still trying to catch up from the long break of winter (up here).

Claudio GonzálezAuthor

Legend

Jacob,

No, for personal reasons, I had been avoiding sending a PM to JC, but this situation has gone too far so I will try now. As for kanguyen, I really don't know her, and I haven't seen any post by her for a couple of months (I seem to remember that Ramón once wrote of kanguyen as a she, and even used a feminine name that I don't remember; so I heartly apologize if I am mistaken).

Jacob Bugge

Community Expert

Claudio,

Do not underestimate your memory: her first name is Kathy, shortened to ka in the screen name.

Claudio GonzálezAuthor

Legend

Anyone there? John, Kanguyen...?

Claudio GonzálezAuthor

Legend

Nobody? Not even a friendly "your case is of no interest for us"? Not even JC writing that he cannot do anything about this? Am I to understand that my problem is so unique that I have been left on my own, and that I have been so insistent that I am no longer considered worthy of an answer of any kind?

A

Anonymous

Claudio,

Sorry.

Just felt like you needed it said.

Actually I think no response is the friendly "your case is of no interest to us".

It's almost as if Adobe's work load is steadily increasing (or becoming more chaotic), and nobody has any time to visit/help here anymore. That's not a good sign at all. Or, this place has been given up on and nobody really cares anymore (can't blame).

Claudio GonzálezAuthor

Legend

I am now using a different ISP, and have just tried to change my Adobe ID. I could not access the page because of "too many redirectionings" (free translation of the error message). Six hours ago, I could not get into these forums because I wasn't "connected to the Internet" (but I could access my bank account and make a transfer, and even to complete a purchase from a Chilean store).

Claudio GonzálezAuthor

Legend

Now that, hopefully, JC is back, I'll recapitulate and provide some additional information.

I am being logged out of these forums every time I restart my browser, and this seems to be related to the fact that my Adobe ID is not an email address. This happens using different browsers, in Mac and Win machines, and with three different ISPs. Unortunately, I have been unable to change my ID to an email address, even though I have changed my email address several times and using different browsers and machines. The changes are accepted but, despite the many warnings, my Adobe ID is unaffected by changes of my email address.

When I am logged out, on entering these forums I am welcomed thus:

This would seem to indicate that I have been logged out of the forums, but not of the Adobe site. However, if I click on the Your account button, I am taken to a login page here:

https://www.adobe.com/cfusion/membership/index.cfm?nl=1&nf=1&loc=en%5Fus

and the Adobe ID field is prefilled with whatever email address I am using at the time. If I then leave this untouched and enter my password, my login is rejected because my Adobe ID and my password do not match. The only way of logging in successfully is by entering my non email Adobe ID and my password.

If I restart my browser and go to the Adobe site, I am welcomed just as before. If I then click on the Sign out button, I am no longer welcomed by name, and if I click on the Your account button, this time I am taken to a login page here:

https://www.adobe.com/cfusion/membership/index.cfm?nf=1&nl=1&loc=en%5Fus

but now the Adobe ID field is blank:

but I still have to log in using my non email address ID. This is one of the reasons that suggest to me that the root of my problem may reside in some problem in my account data.

Deleting all Adobe related cookies and restarting my browser after each change does not seem to affect in the least what I have just described.