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A
Anonymous
May 12, 2009
Question

Click on Search Content does nothing

  • May 12, 2009
  • 3 replies
  • 5540 views

When one starts typing in Search a content window appears below with suggestions.  When I click on one of topics the window immediately dissapears and then message bar in lower left says Done, but nothing comes up.  I even minimized screen to make sure it was not hiding somewhere.  Have seen this problem persist for a few days, but have not seen anything in the forum on it.

Is it my system, or a bug?   Using Vista 32 OS.

    This topic has been closed for replies.

    3 replies

    adobe-admin
    adobe-admin
    Legend
    May 12, 2009

    Support has not been able to duplicate this issue. They ask if you might be willing to install a screen capture called Jing?

    http://www.jingproject.com/

    Then do a screen capture of the steps used to trigger this.

    Yes, I understand if you don't want to. That is OK.

    Thanks!

    John

    A
    Anonymous
    May 12, 2009

    adobe-admin wrote:

    Support has not been able to duplicate this issue. They ask if you might be willing to install a screen capture called Jing?

    http://www.jingproject.com/

    Then do a screen capture of the steps used to trigger this.

    Yes, I understand if you don't want to. That is OK.

    Thanks!

    John

    Yes, I can do that.  Have to leave now, will be back in 2 hours and try it.

    Kath-H
    Kath-H
    Inspiring
    May 12, 2009

    I hadn't seen the drop-down list of suggestions - I'm too impatient and it's too slow to appear, I'd normally have hit Return or the magnifying glass by then. I just tried it, and for me the links in that list are clickable. Mac, Safari 3.1.2.

    kanguyen
    Adobe Employee
    kanguyen
    Adobe Employee
    May 12, 2009

    curt - what browser are you using?

    A
    Anonymous
    May 12, 2009

    Using  Firefox  v.  3.0.10 browser.

    kanguyen
    Adobe Employee
    kanguyen
    Adobe Employee
    May 12, 2009

    I've submitted a case to Jive support to see if there is a known bug with this browser/OS combination. This is not the way it's supposed to work, but I imagine it is related to browser compatibility as it does seem to be working for other browsers/OS. This one will likely end up being a fairly low priority bug (not sure when it will get fixed), but thank you for reporting it!

    Phillip M Jones
    Phillip M Jones
    Inspiring
    May 12, 2009

    This is what I see:

    SeaMonkeypicture001.jpg

    Is this what you refer to?

    Taken with Mac Powerbook 17" OSX.1.4, SeaMonkey (Mozilla). I typed in the word check.

    A
    Anonymous
    May 12, 2009

    Yes, and when I click on one of the threads of the Content the window dissapears and then nothing happens.

    Ramón G Castañeda
    Ramón G Castañeda
    Inspiring
    May 12, 2009

    curt y wrote:

    …when I click on one of the threads of the Content the window dissapears and then nothing happens.

    Yes, I can confirm that's exactly what happens whenever I forget that I have the Advanced Search page bookmarked and absent-mindedly type in the search box on a regular page.

    However, it's not a significant problem for me, as I use the Advanced search page most of the time.  At this point I don't this minor glitch deserves to be bumped up the priority ladder of the forum team.

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