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axmelissarios1
Community Manager
axmelissarios1Community Manager
Community Manager
January 24, 2020
Question

Community Performance Degradation Update: Solved

  • January 24, 2020
  • 3 replies
  • 1184 views

Update:

 

Hi all,

 

We've solved for the performance degradation on the community that was present from 11:03 am PT to around 2:30 pm PT. Please let us know if you continue to see any issues with performance on the overall Adobe Support Community.

 

Thanks,

Melissa

 

 

 

 

 

 

 

Hi all,

 

We've seen your reports on the performance degradation for the Community. We're aware and are currently working on finishing up a solution.

 

Thanks for your patience with this. I'll update here as soon as we find that performance is back up to par.

 

Thanks,

Melissa

This topic has been closed for replies.

3 replies

Tacafy大尉
Tacafy大尉
Legend
February 13, 2020

Is the performance problem solved?
I feel that it is getting worse.
If you do not log in or log in with a Community Member account, you can certainly load in a few seconds, but if you log in with an ACP account, as you say, you have to wait for about 1 minute to read. Usability became worse than before.
This is a problem that occurs with any browser or device, so I think it depends on the forum settings.
I want an early fix.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
February 12, 2020

The performance is bad when I been signed in. When I sign out the performance is better.

R
Community Expert
Rick GerardCommunity Expert
Community Expert
February 13, 2020

I'm getting terrible performance on a fiber connection. Facebook loads in under 2 seconds, Adobe.com loads in about 3 seconds. This forum is taking up to a minute and a half to go from a post back to the list of posts. Logging in takes a minute or two. It's terrible. 

 

Edit: After posting this comment I went back to the Community Feedback page using the link at the top of the page. It took one minute and 22 seconds. Then I came back to edit this post and report. That took another 45 seconds. I would call that lousy performance. I cannot imagine what is going on with a relatively simple forum that is slowing it down so much.

axmelissarios1
Community Manager
axmelissarios1Community ManagerAuthor
Community Manager
January 24, 2020

We've implemented a solution and are in process of restarting the Community. We're seeing upgraded performance.

 

Thanks for your patience.

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
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