I un-corrected the post. It seems people just click on things without knowing what they do. You wouldn't believe how many times people click on 'Report' when they mean 'Reply'.

Claudio GonzálezAuthor

Legend

Pat, nothing personal, just trying to add more evidence on the uselessness (does this word exist in English?) of the concept of The Correct Answer.

Claudio GonzálezAuthor

Legend

Can an answer that didn't solve the questioner's problem be TheCorrect one?

http://forums.adobe.com/thread/1192865?tstart=0

Claudio GonzálezAuthor

Legend

This can't be The Correct Answer to the opening question!

http://forums.adobe.com/message/5449948#5449948

Claudio GonzálezAuthor

Legend

My doubts again:

http://forums.adobe.com/thread/1176182?tstart=0

Jacob Bugge

Community Expert

No he didn't. Moderators don't gain any points for marking their own content as Correct or Helpful.

I believe few had a clue. It was new to me. But being just one of the natives contributing in forums that are luckily moderated less than once a year there has been little cause to ponder over such matters. As mentioned before, I often find that strange markings have an amusement value.

Claudio GonzálezAuthor

Legend

Jacob, it was Dave who wrote that, not me...

pwillener

Legend

Marking a post as "Correct" has two positive effects

the topic is marked (green) as "resolved"
the best answer is placed directly under the original question, so that other users with the same question may find the answer quickly

This functionality only works if the original post was marked as a question.

Getting the green mark on a topic is great; it indicates that we don't have to look at it again. Except

the o/p marks the first answer that comes in as "Correct", even though no answer has been given
the o/p acknowledges that the problem is fixed, but now has a new problem
an additional user appends a post like "I have the same problem, but nothing has helped"
and a number of other possibilities

What I want to say with this is that the system is far from ideal, unless we lock topics that have been confirmed resolved.

pwillenerCorrect answer

Legend

Changed it.

Claudio GonzálezAuthor

Legend

Thanks.

Jacob Bugge

Community Expert

It is regularly seen that an OP thanks someone for an answer and then marks the (own) thanks post rather than the answer post, as in this case.

An unavoidable effect of the ability to mark own posts.

No doubt(s).

the_wine_snob

Inspiring

Jacob,

We see similar, all too often.

Perhaps the most extreme case, in my memory, was an OP posing a question in Premiere Pro, only to get three answers in very rapid succession. Any could be Correct, and the other two were definitely Helpful. Then someone posted "You are just not smart enough to be using professional software, and need to get a beginner program." That one was marked Correct, and a similar one, was marked as Helpful, where the three good Replies were completely ignored. Extreme? Yes, but it happened.

I have also seen Correct answers Replied to with a "Thank you. That is just what I needed, and all is perfect with the world." Guess which got marked as Correct? Of course it was the OP's own "thank you."

It happens, though not THAT often.

Hunt

A

Anonymous

I too see a lot of the "correct" answers creditied to the OP. They respond "thanks, that fixed the problem" and mark it correct. Perhaps it is hope they will get the points, or just oblivious to where to check the posts for correct or helpful.

I think the big problem is that if the OP is reading the responses with e-mail there is no option to mark the "correct" or even "helpful" answer unless they log into the discussion page and open their thread. And they do not wish to waste time with this seperate step. And with more using e-mail option it is difficult to get acknowledgment for helpful responses. I hate the e-mail option as they never get the edits to posts.

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