Inspiring

Answered

Does Firefox now have a problem with this forum?

Forum|Forum|6 years ago
July 25, 2019
3 replies
1702 views

I don't seem to be able to access this forum with Firefox any more.

It's version 68.0.1 64 bit on Windows 10.

If I go to any page I just get a message saying -

"The page isn't redirecting properly."

"An error occurred during a connection to forums.adobe.com."

"This problem can sometimes be caused by disabling or refusing to accept cookies".

My cookie settings are fine as far as I can see, and I've never knowingly changed them!

The forum works fine if I use Microsoft Edge.

Anyone else seeing this? It certainly used to work fine in Firefox!

Thanks, Dave.

ibm trusteer rapport add-on

This topic has been closed for replies.

Correct answer DaveH5

Thanks everyone, I went onto the Mozilla forums to ask about this, and quite rightly was advised to eliminate my add-ons as a first line, which I should have checked in the first place of course!

It turns out that the problem is being caused by the IBM Trusteer Rapport add-on, which provides enhanced online banking security.

If I disable it, the problem goes away.

I have opened a ticket about this with Trusteer and I'm waiting for a response.

I hope this will help anyone else who runs into the same issue.

Strangely, the forum still works with Rapport enabled on older versions of Firefox, so I guess it is related to later Firefox versions as well to some extent, but the Rapport add-on certainly seems to be the root of the problem.

Cheers, Dave.

Kat Gilbert

Legend

Couple of years ago I posted issues with FF and these forums for I could not respond to any forum. No issue was ever discovered or resolved so I had to switch to Safari. I have never gone back to FF which I really liked but now I am entrenched in Safari...

I have always shied away from internet add-ons.

DaveH5AuthorCorrect answer

Inspiring

Thanks everyone, I went onto the Mozilla forums to ask about this, and quite rightly was advised to eliminate my add-ons as a first line, which I should have checked in the first place of course!

It turns out that the problem is being caused by the IBM Trusteer Rapport add-on, which provides enhanced online banking security.

If I disable it, the problem goes away.

I have opened a ticket about this with Trusteer and I'm waiting for a response.

I hope this will help anyone else who runs into the same issue.

Strangely, the forum still works with Rapport enabled on older versions of Firefox, so I guess it is related to later Firefox versions as well to some extent, but the Rapport add-on certainly seems to be the root of the problem.

Cheers, Dave.

Fick1995

Participant

Mozilla has forums to enable communication among the Mozilla community. They are set up so they can be read as newsgroups, mailing lists or web groups - so it’s convenient for everyone to take part. Note that you only need to subscribe via one access method; if you aren’t sure, use the “mailing list” method.

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You need to be hotter in order to be crazy lol!

DaveH5Author

Inspiring

Er, yes, but what has that got to do with this problem?!

Abambo

Community Expert

I use specifically chrome currently as I have problems with Firefox. However, I suppose they are related to our firewall/proxy configuration.

ABAMBO | Hard- and Software Engineer | Photographer

DaveH5Author

Inspiring

So presumably nothing can be done about it?

Strangely it does work fine on an old (pre-Quantum) version of Firefox I have on another machine, but it doesn't work on Firefox 68 (the latest version) on my Windows 10 installation!

I think I will have to ask about this on the Mozilla forums!

Abambo

Community Expert

Oh, it works fine on my computers at home...

ABAMBO | Hard- and Software Engineer | Photographer

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