duplicate, locked【再投稿】コンビニ支払いの用紙に関して

On October 2nd (Wednesday), I made a purchase request at a convenience store, but the paper did not arrive even after one week.

There is no reply even if you inquire by phone or chatbot or wait for an hour and a half.

I received an e-mail titled "Guidance about payment", but in that, "I will deliver a special transfer form by mail to the designated billing address in about one week after ordering." Although it is listed, I have been waiting for it, but nothing has been sent.