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December 1, 2013
Question

E-Mail response with Prev. Ans. Repeated and Pers. Info.

  • December 1, 2013
  • 3 replies
  • 9418 views

It seems like more people are using email response, many from their phones.  On many of these responses there is a messages at the bottom with  their name, e-mail, phone number, and address.  There is also a repeat of the previous response.  This puts user at risk of spam, makes a mess of the forum, and adds extra work for moderators to clean up.

Is there a way for the highly trained and inovative Jive programers to prevent this last bit of info from being added?

There is a line that separtates the response from the personal info and question repeat, so seems like an excellent place to put in a limiter.  If the Jive engineers are not capable of fixing the problem perhaps one of the users can write down a few lines of code to make it happen.

Disclaimer:  I hate e-mail responses as they do not get corrections, do not see the flow of responses,  and rarely give you credit for solving problem.  Also, not a programer.

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    3 replies

    pwillener
    Legend
    December 5, 2013

    I have asked the same question some years ago.  The answer, basically, was that this is "not possible".  If this is because of Adobe policy, or that the developers at Jive are not so "highly trained and inovative" - I do not know.

    I would certainly welcome if email signatures and headers would be stripped in replies.

    On the other hand, some sort of stripping seems to be going on; we have all seen users who reply and reply, and all that ends up in the forum are completely empty posts.

    So at the end it's the mods who remove email addresses and telephone numbers, and get called "arrogant" when they ask users not to post private data.

    OldBob1957
    Inspiring
    December 3, 2013

    I agree with Curt and Claudio on this. So, to repeat:

    Curt Y wrote:

    It seems like more people are using email response, many from their phones.  On many of these responses there is a messages at the bottom with  their name, e-mail, phone number, and address.  There is also a repeat of the previous response.  This puts user at risk of spam, makes a mess of the forum, and adds extra work for moderators to clean up.

    Is there a way for the highly trained and inovative Jive programers to prevent this last bit of info from being added?

    There is a line that separtates the response from the personal info and question repeat, so seems like an excellent place to put in a limiter.  If the Jive engineers are not capable of fixing the problem perhaps one of the users can write down a few lines of code to make it happen.

    Disclaimer:  I hate e-mail responses as they do not get corrections, do not see the flow of responses,  and rarely give you credit for solving problem.  Also, not a programer.

    Claudio González
    Legend
    December 4, 2013

    I can't believe that this issue interests only three participants.

    December 5, 2013

    Me too.  Though the mods would weigh in for support as it would cut their workload.  Need to find an example and post, but have not been too active last few days to find one.

    mytaxsite
    Inspiring
    December 1, 2013

    I am using Email response because I don't have a choice. I can't login at all on my Windows 8.1 using any of the browsers available at my disposal namely IE11 and FF.

    In January 2014, Microsoft will release Windows 8.2 and perhaps it might solve most of the problems but I guess the problem is Jive and NOT Microsoft.

    <http://guardianlv.com/2013/11/microsoft-rumors-say-big-changes-coming-in-windows-8-2/

    December 1, 2013

    Don't have a smartphone, or a tablet, but am assuming there is a setting to automatically respond to an email to include the previous post along with your phone number, email, and other info you want to add.  This last part is what needs to be deleted automatically when user sends it.

    Claudio González
    Legend
    December 2, 2013

    I have no experience at all in the subject, but I would guess that including or excluding such information is a choice of the user. If I am right, this would show that not every user is aware of this.