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lyne831104
lyne831104
Participating Frequently
January 28, 2020
Answered

Editing Adobe Screen Name

  • January 28, 2020
  • 5 replies
  • 2589 views

I have attempted to change my screen name (it defaulted to my email address, which is undesirable) numerous times in Account Settings with no luck.  Any suggestions on how to fix this?  Thanks in advance.

This topic has been closed for replies.
Correct answer dave_m_k

I've updated your screenname and I'll follow this convo going forward should it somehow reset to what it was prior to changing it.  Thank you Greg for reporting this.

-David

5 replies

B
banannieannie
Participant
April 21, 2020

Hi. I need to change my screen name, and your system is not letting me. Can someone please help me with this?

lyne831104
lyne831104Author
Participating Frequently
February 7, 2020

Thank you for your help.  It is frustrating that I cannot change it in Account Settings to what I had originally intended.

    dave_m_k
    dave_m_kCorrect answer
    Legend
    January 28, 2020

    I've updated your screenname and I'll follow this convo going forward should it somehow reset to what it was prior to changing it.  Thank you Greg for reporting this.

    -David

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    January 30, 2020

    Hi David,

     

    1. Is this how we're supposed to handle people asking about changing their screen name until the propagation issue is fixed? That is, report the post and ask for an employee to fix?
    2. Is there any idea on when the propagation issue is expected to be fixed?
      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      January 28, 2020

      I am reporting your problem to the powers-that-be.  Hopefully, somebody from Adobe staff will contact you soon.  Please report back here if and when your problem is solved.  And also let us know if you haven't heard from anyone within 48 hours.

      Thanks.

        Phinny
        Phinny
        Legend
        January 28, 2020

        Inside Account Settings, with the Personal tab selected, click on Edit on Adobe Account button and you'll see what to do.

        lyne831104
        lyne831104Author
        Participating Frequently
        January 28, 2020

        Thanks, but I tried that and it didn't work.

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