Skip to main content
TᴀW
TᴀW
Legend
July 27, 2012
Question

Email access buggy

  • July 27, 2012
  • 1 reply
  • 3390 views

I'm sure this has been mentioned before, but email access to these forums (I use mainly the InDesign forums) is poorly supported. Often trying to replay via email results in a blank post. Also, questions posed via email cannot be marked as answered.

If you know of anything I can do to improve the user experience on my end, I would be happy to know what it is.

Thanks.

Ariel

Windows 7 Ultimate, 6GB, with Mozilla Thunderbird for the emailing, and usually IE for browsing.

    This topic has been closed for replies.

    1 reply

    adobe-admin
    adobe-admin
    Legend
    July 27, 2012

    I haven't seen the issue of blank posts when replying via email (I am replying to this via email). Can you give us steps to reliably reproduce or examples of email replies that came through blank to see if there might be something in the email (formatting, quoting the previous message, etc.) that might be causing the text to be lost?

    Thanks!

    TᴀW
    TᴀWAuthor
    Legend
    July 27, 2012

    I've got to break for Sabbath, but here's quicky...

    For this response I clicked on "reply", deleted everything in the

    message, and wrote. This usually works.

    In this next response, I will click on "reply all". That usually results

    in a blank post.

    In the response after that, I will click on "reply", but not delete the

    quoted message. That usually also results in a blank post.

    Thanks,

    Ariel

    John Hawkinson
    John Hawkinson
    Inspiring
    July 27, 2012

    "Reply" versus "Reply All" are functions of your email software.

    The forum software has almost no control over what they do.

    It sounds like your software is ignoring the Reply-To field in the

    "Reply All" case, which is not standards-conformant behavior.

    What is your email software?

    And what is the destination address of the email-in-composition after you hit "Reply All" before you hit "Send"?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices