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artistic_youth0259
Participant
October 21, 2025
Question

Email for customer support

  • October 21, 2025
  • 3 replies
  • 184 views

How can I send an email and get help? I've been trying  to get help from the chat but I can't get the help I need. I live in Denmark so I have no way of calling the US number for the customer support. There must be a way to get help even if I don't live in the US. Can't I just send an email? 

      3 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 26, 2025

      Billing / subscription matters can be handled by Direct Message to Adobe Customer Care on Twitter/X or Instagram.

      https://x.com/AdobeCare

      https://www.instagram.com/adobecustomercare/

       

      Hope that helps.

       

       

      Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 21, 2025

      with what do you need help?

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      October 21, 2025
      quote

      How can I send an email and get help? 

      By @artistic_youth0259

       

      Adobe does not offer email support for initial contact, although they sometimes followup with email. 

       

      When you go to Chat, type "agent" to get a human instead of the bot. Get a case number. Ask for a supervisor or Tier 2 support if needed.

       

      Another option is to ask your question here in the forums. Here's the list of boards, but if you can't find the correct one, then we can move your post.

      https://community.adobe.com/?r=forums&cgen=KH8NV5Z1&mv=other

       

      Jane

       

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